Lepšie e-GOV služby MK SR

The contract timeline includes different durations for various parts of the agreement.

The contract's start date (effectiveness) is the day following its publication in the Central Register of Contracts.

For the "Work" (Dielo):

• Total duration: The overall realization of the work is planned for 24 months. However, the Contractor is obligated to perform the Work, in accordance with the time schedule in Annex no. 2, no later than 20 months from the effective date of the Agreement.
• End date: The contract for the Work is concluded until the day of its handover, which occurs upon the signing of the Final Acceptance Protocol.
• Key milestones/phases: The realization of the work involves several stages, including the Analysis and Design Phase, Implementation and Testing Phase, and Deployment and Post-Implementation Phase. A detailed implementation schedule will be part of the Project Initial Document (PID) and Annex no. 2 of the contract.

For the Service Level Agreement (SLA Zmluva):

• Total duration: This SLA agreement is concluded for a definite period of 3 years from the date of its effectiveness.
• Extension option: There is an option to extend the SLA agreement, but such an extension cannot last longer than 6 months from the day following its expiry.

The core scope of work for this tender involves the development and delivery of an Information System for the Central Administration of Registers and Records ("Informačný systém Centrálnej správy registrov a evidencií").

The high-level summary of the Statement of Work and core deliverables includes:

• Software Solution Development and Delivery: Creating a software solution based on client requirements and specifications, including detailed solution design, licensing details, and types of licenses. This includes the development of Application Program Equipment (APV) for the System.
• Implementation and Testing: Realization, implementation, and testing of the solution, involving installation, parameter configuration, user settings for the APV System, integration into the client's test environment, and commissioning in the test environment. This also covers comprehensive testing to verify functionality and completeness of the Information System.
• Support Tools and Conversion Programs: Development and delivery of necessary supporting tools and conversion programs.
• Production Deployment Support: Providing assistance to the client during the implementation of the APV into the System and its commissioning in the production environment.
• Documentation: Creation and delivery of SW manuals (user documentation/guides), documentation for the APV, and documentation for supporting tools and conversion programs. This also entails delivering complete Information System documentation, including administrator access.
• Training: Conducting training sessions for the users of the Information System.
• User Incident Resolution: Offering advisory and consulting services for user incidents during the routine operation of the Information System after its implementation.
• Source Code Handover: Providing complete source codes for the developed solution, accompanied by comments, technical documentation, and descriptions of implemented functionalities, with specific exceptions for third-party licensed components.
• Licensing: Securing and delivering all necessary licenses for software products that form part of the Work.
• Compliance: Ensuring the Work adheres to legal regulations (e.g., e-Government Act) and decrees (e.g., Decree no. 401/2023 Coll. on project management).
• UX Standards: Implementing public-facing presentation components in compliance with Decree no. 547/2021 Z.z. on the electronization of public administration agenda.
• Access Management Module: The software solution must incorporate an "Access Management" module to provide unified and centralized authentication and authorization for ISVS 9914.
• Post-Implementation Support: Providing operational support for a period of 36 months, with a separate Service Agreement to be concluded for future cooperation on the system's operation.

Hardware delivery is explicitly not part of the fulfillment under this agreement. The project phases outlined include Analysis and Design, Implementation and Testing, Deployment and Post-Implementation Phase.