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The contract timeline includes three key stages, each with a specified duration:

1. Etapa 1: Perpetual use license for the SaaS solution: The expected deliverable is a perpetual use license for the configured solution for the institution and its subordinates, with no limit on the number of officials or citizens/legal representatives. The structure, roles, registers, and document groups are parameterized and operationally active, and front-office and back-office functionalities are realized and available, with inter-institutional interconnection being functional. The term for this stage is 13 months from the signing of the contract.

2. Etapa 2: Implementation services (installation, configuration, parameterization) of the SaaS solution: The expected deliverable is that the specific functionalities for the administrative processes and electronic services of DGASPC Dolj and its subordinates (front-office and back-office) are parameterized at the structural level and available to citizens and businesses. The term for this stage is 13 months from the signing of the contract.

3. Etapa 3: Staff training services, including for cybersecurity: The expected deliverable is that staff training services, including for cybersecurity, for 200 users-officials, are provided. The term for this stage is 13 months from the signing of the contract.

The document does not explicitly state an overall contract start date, end date, or total duration beyond the 13-month term specified for each of these three stages, which all begin from the contract signing date.

The core scope of work for this tender involves the implementation of an ERDP (Electronic Registered Delivery Platform) IT solution. This encompasses a software component and a service component.

The software component includes licensing access to a SaaS cloud solution for digitizing processes and relationships with third parties, along with associated services such as cloud hosting, administration, maintenance, and technical support.

The service component covers the installation, configuration, and parameterization of the SaaS solution to align with the specific administrative processes and electronic service needs of the General Directorate of Social Assistance and Child Protection Dolj (DGASPC Dolj) and its subordinate entities, including its commissioning. Additionally, it includes training for personnel, specifically covering cybersecurity, for 200 users-officials.

The core deliverables, to be completed within 13 months of contract signing, are structured in three stages:

1. Stage 1: Perpetual Use License: Granting a perpetual use license for the configured SaaS solution to the institution and its subordinates, ensuring parameterized structures, roles, registers, and document groups, operational front-office and back-office functionalities, and functional inter-institutional interconnection.

2. Stage 2: Implementation Services: Delivering the installation, configuration, and parameterization of the SaaS solution, ensuring specific functionalities for administrative processes and electronic services of DGASPC Dolj and its subordinates are parameterized and available to users.

3. Stage 3: Personnel Training: Providing training services for 200 users-officials, including cybersecurity training.