Lieferung, Installation und Systemintegration sowie Support und Service eines Videoserversystems

The contract timeline is as follows:

• Execution Period (Ausführungsfrist): From November 1, 2026, to October 31, 2031.
• Total Duration: 60 months. This is derived from the execution period (01.11.2026 - 31.10.2031) and explicitly stated for support and serviceleistungen over 60 months from successful acceptance.
• Key Milestones/Phases for Delivery, Installation, and System Integration:
• Kick-off: No later than two weeks after the contract award.
• Delivery: No later than 8 weeks after the contract award.
• Installation: Within 2 weeks after delivery, with the installation itself completed within five working days.
• Administrator Training: Must be completed before the start of trial operation.
• Start of Four-Week Trial Operation: Within 2 weeks after completed installation/integration.
• Acceptance and Start of Productive Regular Operation: Immediately following the trial operation.
• Support and Service Contract Term: This separate contract begins with the declaration of acceptance of the system and runs for 60 full calendar months. The date of the acceptance protocol is decisive. If acceptance occurs during a month, the subsequent calendar month is counted as the first month of the contract term.

The core scope of work for this tender involves the delivery, installation, and system integration of a video server system for the Hessischer Rundfunk (HR), specifically for line ingest at the Frankfurt am Main site.

A high-level summary of the Statement of Work and core deliverables includes:

• Delivery of a Video Server System: This entails providing the necessary hardware, software, and accessories to meet the requirements of the tender.
• Installation and System Integration: The contractor is responsible for the physical installation, configuration support, and integration of the video server system.
• Documentation: Provision of comprehensive documentation related to the configuration and system integration.
• Administrator Training: An on-site training for administrators at the Hessischer Rundfunk in Frankfurt, conducted in German, to impart essential knowledge for operating, configuring, and maintaining the product independently. This training must be completed before the trial operation begins.
• Trial Operation and Acceptance: A 4-week trial operation will take place after successful configuration and integration, during which the required properties of the system will be verified. Acceptance follows the successful completion of this trial.
• Support and Service: Provision of support and service for all components of the video server system for a duration of 60 months from the date of acceptance. This includes a support hotline, disturbance reporting via ticket system or email, defined reaction times, troubleshooting, exchange of defective hardware, and escalation procedures.
• Software Updates: Provision of software updates.
• Registration and Access to Manufacturer Information: Registration with the manufacturer and access to technical product and support information from the manufacturer.
• Milestones: Key project milestones include the contract award, kick-off meeting (latest two weeks after award), delivery (latest eight weeks after award), installation (within two weeks after delivery, with the installation itself taking five working days), administrator training (before trial operation), start of a four-week trial operation (within two weeks after installation/integration), and final acceptance followed by the start of productive regular operation.