Published
Lieferung, Installation und Systemintegration sowie Support und Service eines Videoserversystems
Notice number: 00605094-2026
KEY INFORMATION
- Submission deadline
- • Sep 28, 2026
- Location
- 🇩🇪 Germany
- Contracting authority
- Hessischer Rundfunk, Anstalt des Öffentlichen Rechts, Vergabestelle
- Accepted Languages
- German
- Tender type
- Goods
- Contract Value
- Published date
- Sep 2, 2026
TENDER DESCRIPTION
This tender seeks a qualified contractor for the delivery, installation, system integration, and subsequent 60-month support and service of a video server system for Hessischer Rundfunk at its Frankfurt am Main site. The scope includes on-site installation, comprehensive administrator training, a four-week trial operation, and acceptance, followed by dedicated support services encompassing a hotline, ticket system, troubleshooting, hardware replacement, and software updates for five years. Technologically, the system must support a wide array of video formats (e.g., HD-SDI, UHD XAVC-I, AVC-LongG), network protocols (e.g., NDI, SRT, SMPTE ST 2110), and integrate with Vidinet-MAM via API, featuring capabilities like Edit/Playout while Capture, multi-resolution recording, and robust security measures including Multi-Faktor Authentifizierung and RBAC. The execution period spans from November 1, 2026, to October 31, 2031, with critical milestones such as delivery within eight weeks of award and installation within two weeks of delivery, leading to acceptance and the commencement of the support contract. Bidders must demonstrate sound financial standing, free from insolvency or…
TENDER BRIEF
The contract timeline includes an execution period from November 1, 2026, to October 31, 2031.
Key milestones for the execution of the service are as follows:
- Award of the contract.
- Kick-off, which must occur no later than two weeks after the award.
- Delivery, to be completed no later than eight weeks after the award.
- Installation, which should take place within two weeks of delivery, with the installation itself being completed within five working days.
- Administrator training, which must be finalized before the commencement of the trial operation.
- Start of a four-week trial operation within two weeks after the successful installation/integration.
- Acceptance and the beginning of productive regular operation of the system, which follows the trial operation.
For the support and service of the video server system components, a separate contract is established. This support contract begins with the declaration of acceptance of the system, as per section 12 of the delivery contract, and has a duration of 60 full calendar months (5 years). The start date of this 60-month period is determined by the date of the acceptance protocol, with the following calendar month being considered the first month if acceptance occurs mid-month.
Sources
- 1Aufforderung_Angebotsabgabe_EU.pdf — “vorgesehen: | ☐ ja | ☐ X nein Angebote sind möglich für: | ☐ Ein Los | ☐ Maximale Anzahl an Losen: | ☐ Alle Lose Nebenangebote zugelassen: | ☐ ☑ X ja nein Ausführungsfrist: | 01.11.2026-31.10.2031 Anschrift der Stelle, b…”
- 2260806_Leistungsbeschreibung_Videoserversystem_HR.pdf — “des Probebetriebs. Details hierzu sind in Ziffer 12 des Liefervertrags geregelt. 3.6 Meilensteine, Terminplan Für die Ausführung der Leistung ist folgender Zeitplan vorgesehen. Die einzelnen Meilensteine sind im Folgende…”
- 3260806_Vertrag 02_Supportvertrag_Videoserversystem.pdf — “eine entsprechende Anpassung der Pauschale verständigen. Grundlage dafür ist die Kalkulation des bezuschlagten Angebotes einschließlich ggf. gewährter Rabatte. [5] Die Rechnungslegung erfolgt ausschließlich per E-Mail an…”
The core scope of work for this tender is the delivery, installation, and system integration, as well as support and service, of a video server system for Hessischer Rundfunk (HR).
The high-level summary of the Statement of Work and core deliverables includes:
- Delivery of a video server system for line ingest at the Frankfurt am Main site.
- Installation services, including the setup and support for the configuration and system integration of the video server system.
- Documentation related to the installation and configuration.
- Administrator training for the offered product, to be conducted on-site in Frankfurt.
- A four-week trial operation (Probebetrieb) to verify the required functionalities and properties.
- Acceptance (Abnahme) of the system after successful completion of the trial operation.
- Support services for all components of the video server system for a duration of 60 months, including:
- A support hotline.
- Incident reporting via a ticket system or email.
- Defined response times for support.
- Troubleshooting (Behebung von Störungen).
- Replacement of defective hardware.
- Escalation procedures and contact with the manufacturer.
- Serviceleistungen (Service provisions), specifically software updates.
- Registration with the manufacturer and access to technical product and support information from the manufacturer.
- Optional services are also mentioned, with remuneration to be specified in the offer.
Sources
- 1260806_Leistungsbeschreibung_Videoserversystem_HR.pdf — “Hessischer Rundfunk Lieferung, Installation und Systemintegration sowie Support und Service eines Videoserversystems, HR-2026-0006 hr Leistungsbeschreibung Lieferung, Installation und Systemintegration sowie Support und…”
- 2260806_Leistungs-und_Preisblätter_Videoserversystem_final.xlsx — “Protokolldateien (Logs),,,,,,,, ,,,,,,,,,,,, 1,8,,,Sicherheits Features ,,1,,0.05,500,1,0, 1,8,1,B,Multi-Faktor Authentifizierung fürs Admin-Webinterface,,,,,150,0.3,0, 1,8,2,B,"Role-based Access Control, RBAC z.B. versc…”
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Unlock tender brief for freeTENDER DOCUMENTS
DIRECTORY • 12 FILES
- 260806_AV-Vertrag_Videoserversystem.docx47 KBDOCX
- Aufforderung_Angebotsabgabe_EU.pdf88 KBPDF
- 260806_Referenzen_HR_final.docx45 KBDOCX
and 5 other documents
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