Lizenzen Virtual-Desktop-Infrastruktur (Omnissa Horizon)

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The subject of the invitation to tender is the provision and extension of subscription licences for the virtual desktop infrastructure operated by the contracting authority on the basis of Omnissa Horizon, including the associated manufacturer support and additional, on-demand support services by the contractor. This is a pure licensing and extension business, together with maintenance and on-demand support services. The scope of services in particular includes: - Provision and extension of the subscription licences for 2,500 concurrent sessions (1 core package and 245 add-on packages), of which 1,500 concurrent sessions for productive VDI operation and 1,000 concurrent sessions for the emergency and fallback environment; - proof of registration of the licences with the manufacturer; - manufacturer support and maintenance for the duration of the subscription, at least at the manufacturer support level “Production Support”, with availability of 24 hours a day, 7 days a week for critical incidents (Severity 1); - an on-demand support contingency of the contractor in person-days of up to a maximum of 15 person-days for the period of performance, available as required without any…

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