Mantenimiento, desarrollo evolutivo y mejora continua de la solución de analítica avanzada de datos detail.shop.

The contract timeline is defined by its duration, which will be fixed in the Carátula. The official start date of the work will be the day following the signing of the Start Act (Acta de Inicio), or the day after the contract formalization if no Start Act is signed. For urgent procedures, the execution period begins from a written start order from the Administration, or the day after the notification of award and the contractor's provision of the definitive guarantee.

The contract includes two key phases:

1. FIRST PHASE: TRANSITION AND START-UP: This phase involves acquiring technical and functional knowledge, analyzing the system's architecture, components, data processes, and analytical models, and establishing the service's operational model. It also covers knowledge transfer, identifying critical elements, reviewing documentation, and defining management, communication, and monitoring mechanisms.

2. SECOND PHASE: SERVICE PROVISION: This is the core phase of the contract, running for its entire duration. It focuses on ensuring the correct functioning of the solution through corrective, preventive, and adaptive maintenance, incident resolution, and minimizing user impact. This phase also includes continuous improvement activities to optimize platform performance, improve data quality, automate processes, evolve analytical models, and address evolutionary development needs.

The specific contract start date, end date, and total duration are not explicitly stated in the provided documents, as they refer to the `Carátula` which is not included in the snippets.

The core scope of work for this tender is the provision of maintenance, evolutionary development, and continuous improvement services for the advanced data analytics solution called "Detail.Shop." The primary objective is to ensure the solution's correct operability, availability, and performance, while also adapting it to new functional and technological requirements.

The Statement of Work includes:

• Maintenance: Corrective, preventive, and adaptive maintenance of the solution, which involves identifying and resolving incidents, reviewing and optimizing processes, and updating technological components as necessary.
• Evolutionary Development: Incorporating new functionalities, creating new dashboards, integrating additional data sources, and enhancing existing analytical models.
• Continuous Improvement: Actions aimed at optimizing platform performance, improving data quality, automating processes, and evolving analytical models.
• Data Governance: Ensuring the quality, integrity, security, and proper governance of data throughout these activities.
• Contract Execution Phases: The contract is structured into three phases:

1. Transition and Startup: Involves gaining technical and functional knowledge of the solution, analyzing its architecture, components, data processes, and analytical models, establishing the operational service model, transferring knowledge, identifying critical elements, reviewing documentation, and defining management, communication, and monitoring mechanisms.

2. Service Provision: This is the main phase, focusing on ensuring the correct operation of the solution through maintenance tasks and continuous improvement initiatives.

3. Closure and Evaluation: The final phase of the contract.

The ultimate goal is to maximize the value generated by the solution through continuous enhancement, promoting more efficient data utilization, and supporting strategic decision-making.