L'objet du marché concerne les prestations d’exploitation sur site et à distance en infogérance des différents systèmes d’information de la Bibliothèque nationale de France (BnF) dans ses locaux parisiens et régionaux. Les prestations concernent les sites : François Mitterrand de la Bibliothèque nationale de France, quai François Mauriac à Paris 13ème, de Richelieu (Paris 2ème), de la Bibliothèq

The contract timeline is as follows:

• Contract Start Date: The project is titled "Infogérance d' Exploitation des Systèmes d'Information de la BnF 2027-2032," indicating a start in 2027. "T0" is defined as the start date of the first year of the contract.
• Contract End Date: The project title indicates an end in 2032 for the initial period. The overall contract ends with the completion of the 2-month implementation of the reversibility/transferability plan.
• Total Duration: The initial duration is 5 years (2027-2032). The contract can be renewed four times for periods of twelve months each, unless denounced by the BnF three months before the end of the current annual period. The operational phase has a maximum duration of 60 months.
• Key Milestones and Phases:
• Transfer Phase: Lasts 2 months, beginning on the contract notification date and concluding with the signing of the transfer report.
• Operational Phase: Lasts a maximum of 60 months, commencing upon the signature of the transfer report and ending with the initiation of the reversibility/transferability plan.
• Implementation of the Reversibility/Transferability Plan: Lasts 2 months, starting when the plan begins and ending on the contract's final date.
• First Year Milestones (relative to T0):
• Launch meeting: T0.
• Launch review: T0+1.5 months.
• Complete and definitive initialisation dossier (DI), including the appropriation plan, organization dossier, documentary plan, validated hardware park reference, service quality measurement procedure, scope evolution monitoring procedure, and meeting management procedure: T0+2 months.
• Appropriation report: T0+3 months.
• Complete and definitive initialisation dossier (DI), including PAQS (service quality assurance plan), PSECU (service security plan), PLEX (service execution plan), PGRS (risk management plan), and all other procedures announced in the PAQS: T0+3 months.
• Annual Milestones (relative to T0p - start of the current annual period):
• Quality and security review: T0p+7 months.
• Reversibility capacity review: T0p+9 months.
• Stock management review: T0p+9 months.
• Quantitative and qualitative review of the current period: T0p+9 months.
• Initialisation dossier (DI) for the subsequent period: T0p+9 months.
• Quality of Service Objectives:
• From T0 to T0+6 months: 80% performance.
• From T0+6 months to T0+8 months: 90% performance.
• From T0+8 months onwards: 100% performance.

The core scope of work and statement of work summary for this tender, "Infogérance d'Exploitation des Systèmes d'Information de la BnF 2027-2032" (Outsourcing of the Operation of the BnF Information Systems 2027-2032), includes several key areas.

The main services provided by the contractor ("PRESTATIONS DU TITULAIRE") encompass:

• Management (Pilotage): This involves steering and control meetings, ensuring mastery of the service and quality, fulfilling the contractor's responsibility, and developing a service execution plan and a Quality of Service Assurance Plan.
• Technical and Functional Support: This covers various levels of support (Level 0, 1, 2, 3), special services, and evolutions, including occasional reinforcement for support, demand management, and off-package services. It also extends to supporting the rental activity of IT bays in BnF computer rooms to third parties.
• Application Chains (POSTE 1): Services here include SI production activities related to application chains, such as organization and method tasks, work preparation, online and deferred service production, and change implementation. It also covers operational control (nominal and degraded supervision), technical and functional administration, and support for applications, along with specific services like administration of HCL Verse (Lotus Domino and Notes) systems, messaging tools, collaborative office solutions, GED, and off-package digital and application production.
• Servers and Storage (POSTE 2): This involves SI production activities for servers and storage, covering organization and method tasks, online service production, change implementation, operational control (supervision), technical and functional administration, and support. It also includes off-package system expertise and administration.
• Networks (POSTE 3): Services include SI production activities for networks, such as production and exploitation methodology tasks, change implementation, operational control (supervision in nominal and degraded mode), technical and functional administration, and support.
• Workstations and Peripherals (POSTE 4): This covers SI production activities related to workstations and peripherals, including tasks for organization and method, work preparation, change implementation, and operational control (supervision).
• Badging, Ticketing, and Access Control Equipment (POSTE 5): This area includes production activities, operational control, functional and technical support, and administration for these systems, along with specific services such as technical maintenance and a project for renewing the ticketing and access control system.
• Specific Telephony Systems and Equipment (POSTE 6): This involves SI production activities, operational control, technical and functional administration, and support for telephony systems and equipment, including technical maintenance.

Additionally, the tender requires the provision of an organizational chart of the outsourcing team, detailed profiles, roles and responsibilities of key personnel, interfaces with the DSI teams, and subcontractor statuses and roles. The tender also mandates an adequacy approach for reversibility (contractual adequacy, preliminary plan, quality approach for operational maintenance, and return process) and for management (Quality Assurance Approach, steering and communication with the Project Owner, risk and security management). Initial versions of various plans and procedures, such as an organization file, service security plan, service execution plan, preliminary risk management plan, preliminary appropriation plan, service quality measurement procedure, park management procedure, and stock management procedure, are also expected deliverables.