L'objet du marché concerne les prestations d’exploitation sur site et à distance en infogérance des différents systèmes d’information de la Bibliothèque nationale de France (BnF) dans ses locaux parisiens et régionaux. Les prestations concernent les sites : François Mitterrand de la Bibliothèque nationale de France, quai François Mauriac à Paris 13ème, de Richelieu (Paris 2ème), de la Bibliothèq

The contract timeline is structured into several phases with a potential for renewal:

Contract Duration:

The contract can be tacitly renewed four times, each for a period of twelve months. The project title "Infogérance d' Exploitation des Systèmes d'Information de la BnF 2027-2032" suggests an initial period from 2027 to 2032, which is 6 years.

Phases:

1. Transfer Phase: Lasts for 2 months. It starts from the notification date of the contract and concludes with the signature of the transfer report.

2. Operational Phase: Maximum duration of 60 months. This phase begins upon the signature of the transfer report and ends with the commencement of the reversibility/transferability plan.

3. Implementation of Reversibility/Transferability Plan: Lasts for 2 months. It starts at the beginning of the reversibility/transferability plan and concludes on the contract end date.

Key Milestones and Deliverables for the First Year (T0 is the start date of the first year):

• T0: Launch meeting takes place.
• T0+1.5 months: Launch review is conducted.
• T0+2 months: The final appropriation plan, organization file, documentary plan, validated hardware park repository, service quality measurement procedure, perimeter evolution tracking procedure, and meeting management procedure are due.
• T0+3 months: An appropriation report is provided. Additionally, the PAQS (service quality assurance plan), PSECU (service security plan), PLEX (service execution plan), PGRS (risk management plan), and all other procedures announced in the PAQS are expected.
• T0 to T0+6 months: Service quality requirement is 80%.
• T0+6 months to T0+8 months: Service quality requirement increases to 90%.
• From T0+8 months onwards: Service quality requirement is 100%.

Annual Milestones (T0p is the start date of the annual period):

• T0p+7 months: A quality and security review takes place.
• T0p+9 months: A stock management review, a quantitative and qualitative assessment of the current period, another quality and security review, and the DI (initialization dossier) for the next period are due.

The core scope of work for this tender, "Marche d'Infogerance 2027-2032," centers on IT outsourcing services for the BnF's information systems. The Statement of Work (SOW) outlines services across several key areas:

• Pilotage (Steering/Management): This includes managing meetings, ensuring service quality, establishing the holder's responsibilities, detailing the service execution plan, developing a Quality Assurance Plan, and adhering to BnF's approval principles.
• Technical and Functional Support: Provision of multi-level support (levels 0, 1, 2, and 3), alongside specific services and evolutionary tasks, such as temporary support reinforcement and services related to IT bay rentals.
• Application Chains: Encompasses production activities, including organization, work preparation, online and deferred service production, and implementation of changes. It also covers operational control, technical and functional administration, and support for applications, specifically including administration of HCL Verse (Lotus Domino, Notes), messaging tools, collaborative office solutions, GED, and outsourced digital and application production.
• Servers and Storage: Involves production activities, operational control, administration, and support for servers and storage. This includes specific expertise and administration services that are outside the fixed price.
• Networks: Covers production activities, operational control (including supervision and degraded mode supervision), technical and functional administration, and support for network infrastructure.
• Workstations and Peripherals: Includes production activities (organization, preparation, change implementation) and operational control (supervision) for workstations and peripherals.
• Badging, Ticketing, and Access Control Equipment: Focuses on change implementation, operational control (supervision and degraded mode supervision), functional and technical support, technical and functional administration, and specific services like technical maintenance and a project for renewing the ticketing and access control system.
• Telephony Systems and Specific Equipment: Involves production activities (exploitation methodology, change implementation), operational control (supervision and degraded mode supervision), technical and functional administration, and functional and technical support, including specific technical maintenance services.

The tender also requires the provision of initial versions of organizational documents, service security plans, service execution plans and planning, preliminary risk management plans, quality of service measurement procedures, and procedures for managing the IT park and stock.