Mobil betallösning för parkering

The contract timeline is as follows:

• Contract start date: 2026-10-13
• Contract end date: 2031-10-12
• Total duration: The agreement runs for at least two (2) years from the contract start, and the overall agreement duration is from 2026-10-13 to 2031-10-12.
• Key milestones/phases:
• Period for submission of tenders: 2026-07-20 - 2026-09-10
• Questions and answers regarding procurement documents: 2026-08-03 - 2026-08-31
• Tenders opened and evaluated: 2026-09-11
• Award decision made: 2026-09-18
• Agreement signed: 2026-09-29
• Tender valid until: 2026-10-22
• Anbudsutvärdering (Tender evaluation) is planned for week 39, 2026, with specific times on 2026-09-15 (8:00-9:30, 10:00-11:30, 12:30-14:00, 14:30-16:00) and 2026-09-16 (12:30-14:00, 14:30-16:00).
• Early termination: The municipality has the unilateral right to terminate the agreement with a notice period of three (3) months, provided the agreement has run for at least two (2) years from its start.

The core scope of work for this tender involves the provision of digital permits, a dispensation service, and a corporate account for the contracting authority's (UM's) vehicles. This includes digital permits and dispensations for UM's parking areas, offering permit alternatives for individual streets/parking, specific areas, and potentially integrating payment options. All permits and dispensations must be registered in UM's data collection hub to allow parking attendants to verify their validity. The service is expected to handle approximately 2100 existing permits.

Key deliverables and requirements are:

• Digital Permits and Dispensations: Provide digital permits and dispensations for UM's parking areas, including options for specific streets/parking and areas, with potential payment integration. Registration in UM's data collection hub is mandatory for verification by parking attendants.
• Demonstrations: Present the functionality of the mobile application, the administrator and case worker interfaces, the dispensation service, and statistical reporting capabilities.
• Responsive Website (if offered): The website must support Swedish, English, and other languages; be compatible with the latest and second-latest versions of Microsoft Edge, Google Chrome, and Apple Safari; allow users to end or extend ongoing short-term parking; display price information; enable management of multiple vehicles simultaneously; provide parking receipts; be free of registration or usage fees; and include a map function linked to GPS.
• Administration Tool: A web-based, role-based administration tool allowing UM to manage users and roles, search for parking events (by registration number, parking zone, or product), credit tickets, and generate sortable transaction reports.
• Statistics: The supplier must provide statistics on customer service inquiries (content, handling), service errors (occurrence, duration, resolution), phone/email contacts, and user numbers (new and existing).
• Customer Service: The supplier is responsible for managing all customer contacts and collaborating with UM and other service providers.
• Training: The supplier must train UM's case workers and parking attendants on the service's use, conducting two training sessions (on-site or digital) and providing digital training materials/manuals.
• Support and Troubleshooting: Support and error reporting for UM's administrators, case workers, and contractors must be available in Swedish (spoken and written) on weekdays from 8:00 to 17:00.
• Compensation for Digital Permits: The awarded supplier can charge a maximum of 50 SEK (including VAT) per digital permit application.
• Dispensation Service: A web-based service with a Swedish interface and role-based accounts (with varying rights). It must allow UM to enter dispensations for vehicles for specified durations (day, week, month, year), register these in UM's data collection hub for parking wardens, feature a search function by registration number, and enable the interruption or extension of ongoing dispensations.
• Corporate Account: Offer a corporate account for parking company vehicles, providing consolidated monthly invoicing. A monthly fee per vehicle or user is permissible, but no start-up or change fees for users/vehicles. The account must be self-service administered and allow vehicle grouping for separate invoicing to different cost centers.
• Parking Revenues: The supplier must remit 95% of sold parking time revenues to UM within 5 banking days after the month-end, covering any credit losses from parking customers. Revenues must be separated by area code.
• Documentation: All instructions, product sheets, and user manuals for operation and storage must be in Swedish or utilize standardized symbols. English documentation is acceptable during the tender submission phase.
• Environmental and Quality Work: The bidding company must demonstrate systematic environmental and quality management.