MP 2025.09.795 - Support niveau 1 Service Desk

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This invitation to tender concerns first-level IT support services (telephone support, handling of electronic requests, acknowledgement of and resolution of incidents, and fulfilment of service requests that fall under the Service Desk) for an initial period of four years, with the possibility of an additional one-year extension. The contract consists of a fixed tranche covering the ordinary Service Desk services, mainly carried out on site, as well as an optional tranche allowing additional or occasional needs to be met. The resources required for the fixed tranche are assessed at at least 4 FTE (Full-Time Equivalents) to carry out all of the services. This invitation to tender concerns first-level IT support services (telephone support, handling of electronic requests, acknowledgement of and resolution of incidents, and fulfilment of service requests that fall under the Service Desk) for an initial period of four years, with the possibility of an additional one-year extension. The contract consists of a fixed tranche covering the ordinary Service Desk services, mainly carried out on site, as well as an optional tranche allowing additional or occasional needs to be met. The…

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