Najem, vzdrževanje, podpora in nadgradnje obstoječega informacijskega sistema PRO.4 za podporo poslovanju socialnovarstvenega zavoda

The contract duration is 48 months. The contract becomes valid upon signature by both parties and the fulfillment of the suspensive condition regarding financial security, if that occurs later. The period of service implementation starts from the date specified in Article 7. After the 48-month period, the contract terminates, with the exception of certain obligations that naturally extend beyond termination. The specific start date from Article 7 is not explicitly stated in the provided documents.

The core scope of work for this tender is the rental, continued use, maintenance, support, and regular upgrades of the existing PRO.4 information system. This system is intended to support the operations of a social welfare institution for a period of 48 months.

The statement of work summary includes:

• Provision of existing PRO.4 information system: Ensuring the continued operation of the PRO.4 system, including functional modules, server infrastructure, hosting, backup, technical and application support, and existing integrations.
• Functional Modules (included in basic monthly rental):
• Care, healthcare, and billing in the institution.
• Long-term home care.
• Home help, including mobile application access for social caregivers and maintenance of connection with a third-party application (AlejaSoft).
• Document management and electronic document processing, including inbound and outbound mail, e-invoices, electronic liquidation, and document system (at least Advanced level for mailbook and document system).
• Financial-accounting and material module, covering general ledger, VAT, fixed assets, cash register, payment transactions, public sector specifics, service invoicing (Basic level), material operations (Advanced level), and retail (Basic level).
• API interfaces and data exchange.
• Basic cloud hosting or rental of a dedicated server environment for the PRO.4 information system.
• Maintenance and Support:
• Redna vzdrževanja (Regular maintenance), bug fixes, legal adjustments, and regular upgrades are included in the basic monthly prices.
• Provision of a secure, reliable, and adequately powerful server and application environment, including maintenance of PRO.4 application processes, verification of their operation, installation/replacement of system versions, at least quarterly updates of the systemic environment, server environment adjustments, secure remote access, and technical error resolution.
• Monitoring of the server environment, application processes, system logs, technical events, and key metrics, with data retention for at least 30 days.
• Regular application and technical remote support (helpdesk, phone, email, support portal, remote access), user assistance with the information system, troubleshooting, and minor settings/interventions, charged by actual time spent.
• Additional Capacities and Services (by consumption):
• Additional capacities for residents in the institution, daily care users, beneficiaries of long-term home care (Basic and Standard levels), and home care recipients.
• Additional API interface capacity.
• Additional server capacities (disk space, RAM, CPU).

The scope explicitly *does not* include the introduction of a new information system, replacement of the existing software solution, or migration of data to another system.