Nakup, vzpostavitev in vzdrževanje požarne pregrade podatkovnega centra

The contract timeline is as follows:

The total duration of the contract is 71 months from the date of its conclusion.

Key milestones and phases include:

• The contractor must begin performing contractual obligations after being introduced to the work, which occurs after the contract is concluded.
• All contractual deliveries and services for the implementation of the system must be completed within six (6) months from the day the contractor is introduced to the work, including the acceptance of the entire system into regular production operation.
• Maximum delivery deadlines for implementation services and/or equipment delivery are:
• Delivery of hardware and licensed software: up to three (3) months from the day the contractor is introduced to the work.
• Preparation of the implementation plan: up to three (3) months from the day the contractor is introduced to the work.
• Preparation of HLD, LLD, and solution implementation procedures (including client comments on documentation): up to three (3) months from the day the contractor is introduced to the work.
• Execution of all implementation services, testing, training, preparation of final documentation, and signing of the acceptance protocol for the entire system into production operation: up to three (3) months from the date of equipment delivery.
• Technical support and service repairs will be provided for 5 years from the handover of the system into production by the hardware and software partner.
• The warranty period is 60 months from the delivery of the equipment to the client.

The core scope of work for this tender is the purchase, establishment, and maintenance of a data center firewall system for DARS's business network, intended to enhance security by implementing additional network segmentation, controlling inter-network communication with application-level rules, and providing intrusion prevention (IPS) for the data center.

The Statement of Work and core deliverables include:

• Acquisition: Purchase of a firewall system in High Availability (HA) mode, complete with necessary hardware and software licenses.
• Implementation Services (5 years):
• Planning and documentation, including the creation of high-level and low-level plans for firewall placement, migration strategies from existing network equipment, and updating existing documentation.
• Installation and configuration of the new hardware and software in the client's environment, encompassing basic preparation of processing modules, installation of recommended software versions, physical transfer and integration of modules, establishment of network connections, and basic operational testing.
• Optimization of performance and system settings, configuration of dynamic routing, implementation of basic security rules, and SNMP setup for monitoring.
• Migration of production data networks and network segments to the new firewalls, involving coordination with the network administrator and pre-migration connectivity tests.
• Integration and testing of the entire solution.
• Maintenance and Manufacturer Support (5 years):
• Provision of manufacturer support, including hardware and software warranty, rights to software and security signature updates throughout the contract duration.
• Access to the manufacturer's forums, knowledge base, and the ability to open an unlimited number of service requests without additional costs (via partner or system administrator).
• Direct monitoring of open service requests and access to information regarding new developments.
• Technical support and service repairs for hardware and software from the partner, provided on a monthly fixed-fee basis.
• Provision of urgent support for critical system outages, standard support for non-critical issues, and expert support for planned interventions.
• Documentation and Knowledge Transfer:
• Preparation of an implementation plan detailing project phases, responsibilities, timelines, impact assessments, risk mitigation, testing and acceptance protocols, and communication protocols.
• Development of high-level technical documentation (HLD) outlining the solution architecture and main components with diagrams and explanations.
• Creation of low-level technical documentation (LLD) providing detailed technical plans for hardware and software setup and configuration, following the HLD.
• Documentation of procedures for implementation, testing, and ongoing management of the solution.
• Execution of knowledge transfer and training.