Published
NPS-Benchmark-Studie im Trackingdesign
Notice number: 00574684-2026
KEY INFORMATION
- Submission deadline
- • Sep 16, 2026
- Location
- 🇩🇪 Germany
- Contracting authority
- BARMER Beschaffung und Vergabe
- Accepted Languages
- German
- Tender type
- Services
- Contract Value
- Published date
- Aug 19, 2026
TENDER DESCRIPTION
This tender seeks a qualified contractor to establish and operate an NPS benchmark tracking system, measuring customer loyalty and identifying key drivers against competitors for a continuous period of approximately four years and two months, commencing no earlier than October 26, 2026, and concluding on December 31, 2030. The scope encompasses a setup phase, implementation of continuous online surveys from January 2027 with an estimated 48,000 units, extensive coding of open mentions (200,000 units), and the delivery of monthly SPSS datasets and annual reports. Key technical requirements include the use of state-of-the-art automated control procedures, Microsoft Office and SPSS for data management and reporting, adherence to NPS methodology, and the ability to adapt portals to the client's corporate identity. Bidders must possess liability insurance with a minimum coverage of €500,000.00 or commit to securing it upon contract award, and all business communication and documentation must be in German, with strict adherence to data protection and ethical guidelines, particularly if Artificial Intelligence is utilized.
TENDER BRIEF
The contract timeline is as follows:
- Contract Start Date: The contract term begins with the award, but no earlier than October 26, 2026.
- Contract End Date: The contract term regularly ends on December 31, 2030.
- Total Duration: Approximately 4 years and 2 months.
- Key Milestones/Phases:
- Award of contract: October 26, 2026.
- Kick-off meeting: Soon after the award of contract, but no later than November 9, 2026.
- Finalization and programming of the questionnaire: By November 20, 2026.
- Testing and quality assurance of the questionnaire: Including necessary adjustments, by December 4, 2026.
- Final coordination and approval of the questionnaire: By December 11, 2026.
- Survey start: From January 1, 2027.
- Termination Options: Both contracting parties have the right to ordinarily terminate the contract on December 31, 2028, and December 31, 2029, with a notice period of 6 months.
Sources
- 101-01_Besondere_Vertragsbedingungen_V1.pdf — “vom Auftraggeber ausdrücklich positiv bestätigten sonstigen Bedingungen des Auftragneh- mers sind nicht Vertragsbestandteil. (4) Bei etwaigen Widersprüchen zwischen ggf. vorhandenen zeichnerischen Darstellun- gen/Plänen/…”
- 201-02_Leistungsbeschreibung_V1.pdf — “kommen. In diesem Fall werden die Daten an die Zuschlagserteilung angepasst. Der Befragungsstart ist jedoch zwingend am 01.01.2027. BARMER Seite 5 von 16 Version 1.0 BARMER Ausschreibung 0031-NPS-Bench-2026 Beschaffung V…”
The core scope of work for this tender, titled "NPS-Benchmark-Studie im Trackingdesign" (NPS Benchmark Study in Tracking Design), is to provide services for measuring the success of implementing measures to increase customer loyalty in comparison to the client's main competitors. This involves establishing a benchmark tracking for the Net Promoter Score® (NPS) target metric, identifying the key drivers for customer loyalty/acquisition, and continuously measuring and reporting their development.
The Statement of Work summary and core deliverables include:
- Setup-Phase: Initialization, including a kick-off meeting and questionnaire preparation.
- Implementation of samples in panel(s): Continuous online surveys starting January 2027, with an estimated quantity of 48,000 units.
- Coding of open mentions: Including simple coding (estimated 100,000 units) and complex coding (estimated 100,000 units).
- Analysis and preparation of reports: This includes the creation and coordination of an SPSS dataset template (1 lump sum), monthly SPSS datasets (48 units), and annual reports (4 units). Optional deliverables in this category include semi-annual reports (4 units).
- Miscellaneous / Coordination meetings: With an optional provision for other services (100 hours).
Sources
- 101-03_Leistungsverzeichnis_V1 AI.pdf — “0031-NPS-Bench-2026 NPS-Benchmark-Studie im Trackingdesign Nicht gewählt Leistungsverzeichnis 01-03 Leistungsverzeichnis Ausfüllhinweise: Sie müssen alle farblich unterlegten, unterstrichenen Felder ausfüllen. Optional k…”
- 2Leistungsverzeichnis.pdf — “Stichproben in Panel(s) | | | 2.1 | Kontinuierliche Onlinebefragungen ab Januar 2027 | Menge: 48.000 Stück | | | (gem. 01-01 Leistungsbeschreibung Ziff. 4.3) | Preiseinheit: 1 Stück Nettoeinzelpreis in Euro | | | | USt.:…”
- 301-01_Besondere_Vertragsbedingungen_V1.pdf — “alle Verträge. 1 Vertragsgegenstand, Vertragsbestandteile und Geltungsreihenfolge (1) Gegenstand des Vertrags sind Leistungen zur Messung des Erfolgs der Umsetzung von Maßnahmen zur Erhöhung der Kundenloyalität im Vergle…”
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Unlock tender brief for freeTENDER DOCUMENTS
DIRECTORY • 16 FILES
- 01-05_Freigabe_Unterauftragnehmer_V1.pdf100 KBPDF
- 01-03_Leistungsverzeichnis_V1 AI.pdf66 KBPDF
- 00-01_Angebotswertung_V1.pdf311 KBPDF
and 9 other documents
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