Održavanje i nadogradnja zaštite informacijskog i komunikacijskog sustava Hrvatskih voda

The contract duration is 12 months. The contract's start date is effective upon mutual signature. No specific end date or key milestones/phases are explicitly stated.

The core scope of work for this tender is the maintenance and upgrade of the information and communication system protection of Hrvatske vode.

The Statement of Work summary and core deliverables include:

• Procurement, implementation, and maintenance of hardware, software licenses, and related services.
• Renewal of existing device licenses and manufacturer's warranty maintenance for current network equipment for a period of 12 months.
• Maintenance of active network and security equipment, along with software support and services for maintaining the client's network infrastructure, adhering to specified SLA parameters.
• Modernization of the email protection system by replacing existing physical devices with new generation virtual devices.
• Replacement of the outdated application traffic control and management system with a new, supported solution.
• Replacement and upgrade of the wireless access network at the client's remote location in Split, including the implementation of the latest security technologies.
• Specific hardware and software components to be supplied and implemented include:
• Firewall licenses with L3 Cisco support.
• Anti-Spam security licenses (Cisco CSEMAIL-SEC-SUB ESA-ESS-LIC or equivalent).
• An appliance for application traffic control (Allot SSG or equivalent) with specified interfaces and capacity.
• Wireless access points (Cisco C9115AXI-E or equivalent) with L3 manufacturer support.
• An access switch (Cisco C1300-48FP-4X or equivalent) with L3 manufacturer support.
• An internet BGP router (Cisco Catalyst C8300-1N1S-6T or equivalent) to replace the existing ISR4451, with associated licenses and L3 manufacturer support.
• Copper SFP modules for interface expansion.
• Implementation and configuration services for new hardware, licenses, and software subscriptions.
• L2 partner maintenance and support for existing equipment and licenses in accordance with SLA requirements for 12 months.
• Detailed implementation tasks such as installing and configuring network equipment, migrating existing resources, testing functionality, activating licenses, registering warranty contracts, conducting handover tests, preparing handover reports, providing as-built documentation, and offering expert support to client employees.
• Ongoing support activities including access to new software versions (minor releases), remote support for configuration changes, system monitoring, troubleshooting, and annual or on-demand software installations.