What is the core scope of work and statement of work summary for this tender?

The core scope of work for this tender is the maintenance of servers, disk subsystem, and software on business information system servers, along with manufacturer support for the equipment. The main deliverables, as outlined in the Cost Estimate, include: * Operational center service, which also covers the cost of spare and replacement parts. * Reactive maintenance. * Proactive maintenance. * System upgrade service. * Manufacturer support for the equipment, in accordance with the technical specifications (chapter 3.5). It is noted that reactive maintenance, proactive maintenance, and system upgrade services are billed based on the actual needs of the client and the hours actually worked. The contract duration for these services is 12 months.

Published August 17, 2026

Održavanje servera, diskovnog podsustava i programske opreme na poslužiteljima poslovnih informacijskih sustava i podrška proizvođača opreme

Notice number: 00567854-2026

🇭🇷 CroatiaHrvatska kontrola zračne plovidbe d.o.o.Services

KEY INFORMATION

Submission deadline: • Sep 15, 2026
Location: 🇭🇷 Croatia
Contracting authority: Hrvatska kontrola zračne plovidbe d.o.o.
Accepted Languages: Croatian
Tender type: Services
Contract Value
Published date: Aug 17, 2026

TENDER DESCRIPTION

This tender seeks a qualified economic operator for the comprehensive maintenance of servers, disk subsystems, and software across business information system servers, coupled with essential manufacturer support for the underlying equipment. The scope encompasses an operational center service covering spare parts, reactive and proactive maintenance, system upgrade services, and manufacturer support for equipment including Microsoft system software, Dell EMC Unity, Hitachi Vantara disk systems, VMWare vSphere, Veeam and Rubrik backup solutions, and HPE servers. The contract is for a duration of 12 months, commencing September 30, 2026, with the successful bidder required to provide confirmation of purchased manufacturer support within 10 days of contract signing. Financial standing requirements include demonstrating prior service value equivalent to at least 50% of the estimated procurement value and fulfilling all tax and social insurance obligations.

TENDER BRIEF

The contract duration is 12 months or 1 year. The contract starts from the date of mutual signing, and more specifically, the public procurement contract will commence on September 30, 2026. A key milestone includes the bidder being obliged to provide the client with confirmation of purchased manufacturer support for the equipment (as per item 5 of the Bill of Quantities) within 10 days of signing the contract.

Sources

¹Opći podaci o postupku nabave.html — “nalaze u zasebnom prilogu. 3.1.3. Troškovnik Detaljan troškovnik se nalazi u zasebnom prilogu – Troškovnik. 3.1.4. Mjesto izvršenja Glavno mjesto izvršenja: Hrvatska kontrola zračne plovidbe d.o.o., Rudolfa Fizira 2, Vel…”

The core scope of work for this tender is the maintenance of servers, disk subsystem, and software on business information system servers, along with manufacturer support for the equipment.

The main deliverables, as outlined in the Cost Estimate, include:

Operational center service, which also covers the cost of spare and replacement parts.
Reactive maintenance.
Proactive maintenance.
System upgrade service.
Manufacturer support for the equipment, in accordance with the technical specifications (chapter 3.5).

It is noted that reactive maintenance, proactive maintenance, and system upgrade services are billed based on the actual needs of the client and the hours actually worked. The contract duration for these services is 12 months.

Sources

¹Kriteriji za kvalitativni odabir gospodarskog subjekta.html — “2.999zm8.001.001c.958.293 1.707 1.042 2 2.001.291-.959 1.042-1.709 1.999-2.001-.957-.292-1.707-1.042-2-2-.293.958-1.042 1.708-1.999 2zm-1-9c-.437 1.437-1.563 2.562-2.998 3.001 1.438.44 2.561 1.564 3.001 3.002.437-1.438 1…”
²Opći podaci o postupku nabave.html — “0 24 24"> Dokumentacija o nabavi Dio I - Opći podaci o postupku nabave UR-26-412-043 - Održavanje servera, diskovnog podsustava i programske opreme na poslužiteljima poslovnih informacijskih sustava i podrška proizvođača…”
³Upute za ponuditelje.html — “1.012-1.415 1.414zm-9.784-1.414l-3.593 3.593 1.414 1.414 3.593-3.593c-.536-.402-1.011-.877-1.414-1.414zm12.519-5.184c.047.328.08.66.08 1s-.033.672-.08 1h5.08v-2h-5.08zm-6.92 8c-.34 0-.672-.033-1-.08v5.08h2v-5.08c-.328.04…”
⁴Troškovnik.xlsx — “,,,,,,, ,"TROŠKOVNIK Održavanje servera, diskovnog podsustava i programske opreme na poslužiteljima poslovnih informacijskih sustava i podrška proizvođača opreme ",,,,,, ,,,,,,, ,,,,,,, ,,,,,,, ,,,,,,, ,Broj,Opis,Jedinic…”

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TENDER DOCUMENTS

DIRECTORY • 7 FILES

Opći podaci o postupku nabave.html
39 KBHTML
Izjava o nekažnjavanju.docx
19 KBDOCX
Tehnička specifikacija.doc
270 KBDOC

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