OV_LK_08-26-0929 Erneuerung und Erweiterung der bestehenden Infoblox-basierten DDI-Umgebung

The contract duration is five years, indicated by five partial payments made at the beginning of each contract year for the Infoblox products.

Key milestones and phases include:

• Sale and delivery of the DDI solution.
• Integration, setup, and commissioning of the DDI solution with data migration, ideally completed within one to three days.
• Support for testing, demonstration of the system, and handover to regular operation.
• Documentation, which must be provided within four weeks after the system demonstration.
• Hotline and operational support throughout the contract term.
• Services at the contract end to support migration to a new DDI solution.

Specific contract start and end dates are not explicitly stated in the provided documents.

The core scope of work for this tender involves the renewal and technological modernization of the existing Infoblox-based DDI (DNS, DHCP, IPAM) environment for the Leibniz Institute for Crystal Growth (IKZ). The primary objective is to ensure the continued, secure, and technologically updated operation of the DDI environment, rather than procuring a new basic solution. The solution must be on-premises, highly available, centrally administrable, audit-proof, auditable, and securely expandable, providing a robust foundation for growth, automation, and audit-proof operations, while improving transparency over operational and security events and supporting controlled lifecycle management.

The Statement of Work (SOW) includes the following core deliverables:

• Sale and Delivery of the DDI Solution: Providing the Infoblox DDI solution to the IKZ, with all associated delivery costs included in the price, and no partial deliveries allowed.
• Integration, Setup, and Commissioning with Data Migration: Integrating the delivered DDI solution into the existing IT infrastructure, installing appliances, basic setup, configuration in coordination with the client, and migrating data from current Infoblox systems, performed in a workshop-like manner for knowledge transfer and without operational interruptions.
• Support for Tests, System Demonstration, and Handover to Regular Operation: Assisting with functional tests, demonstrating system functionality (including specific tests like client IP address assignment via DHCP, Active Directory validation, NTP & SNMP synchronization, zone/record count comparison, DHCP option checks, IPAM updates, forwarder tests, WAPI/API user settings transfer, and rollback scenarios), and ensuring a seamless transition to regular operation without interruptions.
• Documentation: Providing comprehensive manufacturer documentation within four weeks of system demonstration, including operational, administration, security, and recovery documentation in a human- and machine-readable format.
• Hotline: Offering a free hotline and ticket system during the contract term for incident reporting, status inquiries, escalation, and ticket closure via phone, email, and the ticket system during service hours.
• Incident Resolution and Operational Support: Resolving incidents related to the delivered DDI solution with manufacturer support.
• Response and Recovery Times: Adhering to specified response and recovery times for incident resolution, with the client reserving the right to terminate the contract if response times are not met four times.
• Services at Contract End: Supporting the client's migration to a new DDI solution (Infoblox or alternative), including the orderly handover of documentation and operational information, export of relevant configuration and inventory data, and support for handover to IKZ or a new service provider. A short concept detailing further activities, dependencies, remaining terms, and dismantling efforts is required from the bidder.