Perintäpalvelut Lohjan kaupungille

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The subject of the procurement is debt collection services for the City of Lohja (hereinafter "Contracting Authority" or "Client"). The services to be procured (hereinafter "Services") include: - Payment reminders for the Client's overdue receivables - Voluntary collection of public and private law receivables - Acting as a technical intermediary regarding enforceable receivables - Legal collection of uncontested private law receivables - Subsequent collection and handling of any associated dispute and criminal matters - Providing credit loss recommendations - Balance notifications - Bankruptcy monitoring for receivables over 1000 euros - Automatic removal of payment default records - Reporting - Settlements - Legal services related to collection - Electronic transaction services for the Client and debtors - Customer service and support services via telephone, email, and online service - A customer relationship manager responsible for the Client’s account and a customer service representative appointed for the Client by the service provider - Necessary system and software interfaces and integrations with various information systems from an operational perspective. The subject…

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