Perintäpalvelut Lohjan kaupungille

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The procurement concerns debt collection services for the City of Lohja (hereinafter "Contracting Authority" or "Client"). The services to be procured (hereinafter "Services") include: - Payment reminders for the Client's overdue receivables - Voluntary collection of public-law and private-law receivables - Acting as a technical intermediary for enforceable receivables - Legal collection of undisputed private-law receivables - Secondary collection and handling of any related dispute and criminal matters - Providing credit loss recommendations - Balance notifications - Bankruptcy monitoring of receivables exceeding 1000 euros - Automatic removal of payment default records - Reporting - Settlements - Legal services related to collection - Electronic transaction service for the Client and debtors - Customer service and support via telephone, email, and online service - A customer relationship manager responsible for the Client appointed by the service provider and a customer service representative - Interfaces and integrations of necessary information systems and software from an operational perspective with various information systems. The scope of the procurement covers only the…

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