Personalised Care Specialist Support Service - West Suffolk

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This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Personalised Care Specialist Support Service - West Suffolk. The service will be a non-clinical, preventative service that advocates the appropriate use of local health and care services. The service will be delivered flexibly, aligning to the needs of the patients, but in general, the ICB expect normal office hours of Monday - Friday 9am - 5pm to be covered as a minimum, expecting that some patients will require some support out of hours. This is not a 24/7 crisis pathway. The service will be delivered by one provider with one team that manages two separate referral pathways. It is expected that the Provider will cover all six Integrated Neighbourhood Teams (INT's - Bury St Edmunds Town, Bury St Edmunds Rural, Haverhill, Mildenhall & Brandon, Newmarket and Sudbury) with a minimum of one member of staff per INT. The contract will commence on 1st April 2027 and and will continue for two (2) years. Further details of the services required are outlined within the procurement documentation. To express interest and participate in the Competitive Process, please register…

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