Poskytnutí Cloudových služeb SAP CRM

The contract timeline is as follows:

• Contract start date (effectiveness): No earlier than December 1, 2026, and upon its publication in the contract register.
• Initial duration: 12 calendar months from the effective date.
• Extension: The contract can be automatically extended for another 12 calendar months if the Client does not provide written notice at least 2 months before the end of the contract's effectiveness, stating that further performance is not required.
• Maximum duration: The contract can be extended a maximum of two times, making the total maximum duration 36 calendar months.
• Contract end date: Not explicitly stated as a fixed date, but tied to the initial duration and potential extensions.

The core scope of work for this tender, named "Provision of SAP CRM Cloud Services," is to provide SAP Cloud Services in the form of SAP Sales Cloud. This includes both test and productive environments, along with SAP Enterprise Support, cloud editions, as specified in the agreement and its appendices.

The primary purpose of these services is to establish an environment for the client to manage contractual customer records within the CRM area, facilitating the offering of products and services to these customers via the CRM Cloud.

Core deliverables include the provision of performance (Plnění) that adheres to current technological standards and product composition, as defined in Appendix No. 1 of the Agreement. The supplier is also responsible for continuously providing documentation, configurations, and other outputs related to the services, ensuring they are not stored exclusively within their own infrastructure. Furthermore, the supplier must assist in transferring the services to another provider or the client, including the necessary knowledge transfer, and help ensure the operational continuity of the software provided.

The contract is for an initial period of 12 calendar months, with options for extensions, up to a maximum total duration of 36 months. The expected start date is December 1, 2026, and the services will be delivered in the Czech Republic.