Published

    Un lot unique

    Notice number: 26-77245

    🇫🇷 FranceCMAR Auvergne Rhône AlpesServices

    KEY INFORMATION

    Submission deadline
    Sep 18, 2026
    Location
    🇫🇷 France
    Contracting authority
    CMAR Auvergne Rhône Alpes
    Accepted Languages
    FRA
    Tender type
    Services
    Contract Value
    Published date
    Aug 4, 2026

    TENDER DESCRIPTION

    This tender seeks a Software as a Service (SaaS) solution to provide comprehensive travel management services, including an Online Booking Platform (OBT), for all CMAR AURA sites in the Auvergne-Rhône-Alpes region, covering national, European, and international travel. The scope encompasses project deployment, change management, 24/7 traveler assistance, operational management of reservations, technical integration with SSO and MFA, data processing, reporting, and full reversibility. Key technical requirements mandate a modern web browser-accessible platform compatible with Windows 11 and Microsoft Edge, with data hosted exclusively within the European Union, adherence to ISO 27001 or equivalent security standards, and a guaranteed service availability of at least 99.5%. The contract has an initial duration of 12 months, renewable up to three times for successive 12-month periods, with the booking portal deployment to be completed within two months of notification. Financial standing requirements include declarations of global and contract-related turnover for the last three years and proof of professional liability insurance.

    TENDER BRIEF

    The contract is concluded for an initial duration of 12 months, commencing from its notification date. It is tacitly renewable a maximum of three (03) times, each for a period of 12 months. The contractor cannot refuse these renewals. However, the contracting authority (CMA) may choose not to renew the contract by notifying the contractor at least three (03) months before the end of the current period.

    Key milestones include:

    • Deployment of the booking portal: The overall deployment, encompassing the launch meeting, parameterization workshops, implementation, testing, and staff training for the online tool, must not exceed two (2) months from the contract notification date.
    • Progress Plan: A joint progress plan is to be developed on the anniversary date of the contract notification, initiated by the contractor who will present improvement proposals based on feedback from the initial execution period.

    Sources

    • 1Acte d'engagement.docx — “date de notification du marché. Le présent contrat est conclu pour une durée de 12 mois à compter de sa date de notification. Le contrat est ensuite reconductible tacitement trois (03) fois maximum par période de 12 mois…
    • 2Règlement de consultation.pdf — “effet de mettre fin à l'accord-cadre. 1.4. Durée Le contrat est conclu pour une durée de douze (12) mois à compter de la date de notification. Le contrat est ensuite reconductible tacitement trois (03) fois maximum par p…
    • 3CCAP.pdf — “service de messagerie de l'expéditeur suffira à prouver la date d'envoi. Par dérogation à l'article 3.1.2. du CCAG, concernant la notification effectuée par le biais du profil d'acheteur, les parties sont réputées avoir…
    • 4CCTP_Dossier technique opérationnel.pdf — “du traitement des demandes. À titre de fonctionnalité attendue, le pouvoir adjudicateur doit pouvoir faire évoluer à tout moment les paramètres de la politique voyage et leurs impacts sur les circuits de validation, nota…

    • Solution type: SaaS (Software as a Service)
    • Accessible via a modern web browser
    • Compatible with Windows 11
    • Compatible with Microsoft Edge browser
    • Data must be hosted within the European Union
    • No data transfer outside the EU without appropriate legal framework
    • Infrastructure must be secured conforming to market standards
    • Justification of a recognized security certification (ISO 27001 or equivalent)
    • Service availability >= 99.5% (excluding planned maintenance periods)
    • Conformity to applicable accessibility rules (RGAA, WCAG or equivalent)

    Sources

    • 1CCTP_Dossier technique opérationnel.pdf — “dans le cadre de réponses : Le nom de l'outil, Ses prérequis informatiques, Le processus de coordination technique avec l'éditeur, La gestion des données référentielles et leur mode de mise à jour (pour le flux entrant,…
    • 2CCTP - Dossier technique DSI.pdf — “titulaire devra fournir une solution conforme aux exigences décrites ci-après. 2. Architecture générale 2.1 Typologie de solution La solution devra être accessible via un navigateur web moderne, sans nécessiter d'install…
    • 3CADRE DE MEMOIRE TECHNIQUE SECURITE INFORMATIQUEV2.docx — “CADRE DE MEMOIRE TECHNIQUE SECURITE INFORMATIQUE Le présent dossier a pour objet de permettre à l'acheteur d'évaluer les caractéristiques techniques, fonctionnelles et de sécurité de la solution proposée. Le candidat rép…

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    TENDER DOCUMENTS

    DIRECTORY • 11 FILES

    • Questions réponses.pdf
    • CADRE DE MEMOIRE TECHNIQUE OPERATIONNEL MARCHE DEPLACEMENT PRO.docx
    • Acte d'engagement.docx

    and 4 other documents

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