Prestations d'agence de voyages - Déplacements des agents et congés bonifiés 2027 - 2031

The contract timeline is as follows:

• Contract Start Date: The services are scheduled to begin on the date of the contract's notification, with a provisional start date set for October 2026.
• Total Duration: The framework agreement is initially for one (1) year from its notification date and is tacitly renewable for successive one-year periods, with the total duration not exceeding four (4) years.
• Effective Purchase of Tickets: This specific market is intended for the actual purchase of airline tickets starting in the summer of 2027. Another market is currently in effect for ticket purchases until spring 2027.
• Key Milestones/Phases:
• Offer Validity: Candidates must keep their offers valid for one hundred and twenty (120) days from the deadline for receiving bids.
• Price Revision: Fees are firm for the first year of execution, with a potential for a mutually agreed revision, capped at 4% per period, starting from the second year.
• Annual Operational Calendar:
• Internal census of eligible agents: Must be completed before October 31 of year N-1 (where N is the departure year).
• Instruction of files and attribution orders: Must be completed before March 31 N.
• Issuance of purchase orders for the summer campaign: A minimum of six (6) weeks before the desired departure date, and eight (8) weeks for destinations such as La Réunion, Mayotte, Saint-Pierre-et-Miquelon, and Pacific destinations.
• Guaranteed Processing Times for Purchase Orders:
• Production and transmission of the GDS fare statement: A maximum of forty-eight (48) working hours from the receipt of a complete purchase order.
• Issuance and transmission of tickets: Within twenty-four (24) working hours after validation by the requesting department.
• Delivery of tickets to the HR department: Several weeks before the departure date.

The core scope of work for this tender involves the organization of travel for "congés bonifiés" (incentive leave) for agents of the City of Sarcelles, CCAS, and Caisse des écoles. The primary services include negotiating and reserving airline tickets for destinations in French overseas departments and regions/collectivities (Guadeloupe, Martinique, Saint-Barthélemy, Saint-Martin, Guyana, Reunion, Mayotte, Saint-Pierre-et-Miquelon, Wallis-et-Futuna, French Polynesia, New Caledonia). The tender explicitly excludes train tickets, hotel reservations, and vehicle rentals.

The Statement of Work (SOW) summary and core deliverables include:

• Agency Service Fees (Fees): This constitutes the remuneration for the successful tenderer and includes two main components.
• Processing and GDS Fare Search Fee (Poste 5a): This covers receiving the purchase order, performing an exhaustive search across all airlines on the Global Distribution System (GDS), providing a timestamped fare statement with the three cheapest options, and managing communications with the requesting department and HR until validation. This is a fixed fee per agent file, regardless of the number of beneficiaries or the destination.
• Ticket Issuance Fee (Poste 5b): This covers the issuance of electronic tickets, their transmission to HR, and the management of any subsequent modifications or cancellations within the agreed timeframe. This is a unitary fee per physically issued ticket, covering all passengers within that ticket (agent plus each beneficiary).
• Optional Travel Insurance (Poste 4): This is an optional service, activated only upon explicit mention in the purchase order. It offers a flat fee per file (agent + beneficiaries) and covers travel cancellation, medical repatriation and assistance, and baggage damage. The successful candidate must detail the specific guarantees offered in their technical proposal.
• Guaranteed Processing Times: The successful candidate must adhere to specific deadlines for each purchase order related to incentive leave.
• Production and transmission of the timestamped GDS fare statement (with 3 cheapest fares): within 24 or 48 working hours.
• Issuance and transmission of tickets post-validation by the requesting department: within 24 working hours or another specified timeframe.
• Submission of tickets to HR before the departure date: a guaranteed minimum number of weeks before departure.