Published
Assistance et expertise systèmes
Notice number: 00522668-2026
KEY INFORMATION
- Submission deadline
- • Oct 2, 2026
- Location
- 🇫🇷 France
- Contracting authority
- Le havre seine metropole
- Accepted Languages
- French
- Tender type
- Services
- Contract Value
- Published date
- Jul 29, 2026
TENDER DESCRIPTION
This tender seeks comprehensive IT Assistance and Expertise Services, encompassing urgent incident interventions, audit and test simulation services, and systematic documentation updates in French and digital format. The scope includes critical support across a broad technological landscape, specifically involving VMware 8.0+, Microsoft environments (Windows Server 2012+, Exchange 2019+, Active Directory, Office 365, Entra), Veeam Backup & Replication, various web servers (IIS, Tomcat, Apache), databases (Oracle, MySQL, Postgre, Microsoft SQL), and networking infrastructure (Cisco/HP switches/routers, diverse firewalls like Cisco ASA, Checkpoint, Palo Alto, Fortinet, Fortigate VPN, WAF, Cisco Wifi). Additionally, services include assistance for RGS (General Security Framework) homologation piloting and RGS Audit Assistance, requiring candidates to be PASSI qualified by ANSSI at an elevated certification level for relevant audit activities. Tenderers must propose processes for both planned requests and urgent responses, with services deliverable remotely and/or on-site, during and outside business hours. The contract will have a total duration of four years, commencing from its…
TENDER BRIEF
Question: What is the contract timeline?
Context: Contract start date, end date, total duration, and any key milestones or phases mentioned. Return null if not stated.
The contract has a total duration of 4 years. It commences from its date of notification. The buyer reserves the right to unilaterally terminate the framework agreement on each anniversary date, provided a three-month notice is given to the holder.
Sources
- 1CCAP commun v3.pdf — “connaître. Article 4 - Durée et délai d'exécution 4-1-Durée Pour chaque lot, l'accord-cadre est conclu pour une durée de 4 ans à compter de sa date de notification. L'acheteur se réserve la faculté de résilier unilatéral…”
- 2AE lot 3 CU.DOCX — “de l'article 17.1.2 du CCAG-TIC, ainsi que toutes les autres dépenses nécessaires à l'exécution des prestations. D1-Décomposition par intervenants en cas de groupement conjoint Statut | Objet de la prestation | Part (%)…”
- 3AE lot 2 CU.DOCX — “de l'article 17.1.2 du CCAG-TIC, ainsi que toutes les autres dépenses nécessaires à l'exécution des prestations. D1-Décomposition par intervenants en cas de groupement conjoint Statut | Objet de la prestation | Part (%)…”
- 4AE lot 1 CU.DOCX — “de l'article 17.1.2 du CCAG-TIC, ainsi que toutes les autres dépenses nécessaires à l'exécution des prestations. D1-Décomposition par intervenants en cas de groupement conjoint Statut | Objet de la prestation | Part (%)…”
- 5AE lot 4 VDH.DOCX — “afférents à l'application de l'article 17.1.2 du CCAG-TIC, ainsi que toutes les autres dépenses nécessaires à l'exécution des prestations. D1-Décomposition par intervenants en cas de groupement conjoint Statut | Objet de…”
The core scope of work for this tender involves "IT Assistance and Expertise Services".
Specifically, for Lot 2 (Network), the services include:
- Urgent interventions on incidents, whether or not they are related to a planned service.
- Audit and test simulation services (crash-tests).
- Systematic updating or production of technical documentation, which must be in French and available in digital format.
- Services can be performed remotely and/or on-site, during both business and non-business hours.
- Tenderers must propose a typical process for responding to a planned request, such as updating Cisco Wi-Fi controller solutions, and an urgent request, like replacing a faulty ASA firewall cluster member.
For Lot 4, the scope of work is "Assistance for RGS (General Security Framework) homologation piloting" and "RGS Audit Assistance and Expertise".
Sources
- 1CCTP Lot 4 audit RGS v2.pdf — “ACCORDS-CADRES DE TECHNIQUES DE L'INFORMATION ET DE LA COMMUNICATION CAHIER DES CLAUSES TECHNIQUES PARTICULIERES GROUPEMENT DE COMMANDES COMMUNAUTÉ URBAINE LE HAVRE SEINE MÉTROPOLE (coordonnateur) Hôtel de la Communauté…”
- 2CCTP Lot 2 réseau v2.pdf — “interventions urgentes sur incidents liées ou non à une prestation planifiée réalisée. • Des prestations d’audits et de simulations d’essais (crash-tests). Le titulaire est tenu de mettre systématiquement à jour ou produ…”
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Unlock tender brief for freeTENDER DOCUMENTS
DIRECTORY • 37 FILES
- AWS-MPI-1846419-RC-V3.pdf1.7 MBPDF
- CCTP Lot 3 cybersécurité v2.pdf335 KBPDF
- AE lot 2 CU.DOCX56 KBDOCX
and 30 other documents
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Can a foreign company apply?
Yes, foreign companies can apply as long as they meet all the requirements set out in the procurement documents.
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