Prestations d'infogérance informatique pour le Centre de gestion de la fonction publique territoriale de l'Allier

The contract timeline is as follows:

• Contract start date: January 1, 2027
• Initial duration: One year firm.
• Reconduction: The contract is renewable 3 times for one year each by tacit renewal.
• Total potential duration: Up to 4 years (1 year initial + 3 x 1 year renewals).
• Key milestones or phases: The contract includes an initial period and up to three subsequent one-year renewal periods.

The core scope of work and statement of work summary for this tender primarily involves comprehensive IT infrastructure management (infogérance) and operational maintenance. This includes maintaining the operational condition of IT tools, managing level 1, 2, and 3 requests, incidents, and problems, and providing support for project management (evolutionary and adaptive) with a consulting role.

Key deliverables and services include:

• Supervision and Monitoring: Deployment of permanent monitoring for equipment (servers, critical components, application services) and network control, with proactive intervention for critical alerts.
• Operational Maintenance: Regular bi-weekly maintenance of the IT infrastructure, including surveillance and updates of the entire IT park (physical hardware like PCs, servers, routers, switches), backup monitoring, log surveillance, and server room environment monitoring (humidity and temperature).
• Microsoft 365 Administration: Complete and expert administration of the M365 tenant.
• Software and License Provision: Supply, installation, and configuration of various IT software and licenses, such as antivirus, Office packs, messaging, backup solutions, and password managers, including specific quantities of monitored Endpoint Antivirus, Office Business Standard, Exchange Plan1, Online Kiosk messaging, French anti-spam, double authentication activation, local server/VM/NAS backups, and firewall management.
• Hardware Installation and Configuration: Occasional installation and configuration of IT hardware.
• IT Project Services and Consulting: Providing advice for IT projects, hardware changes, security, and license management.
• Firewall and VPN Management.
• Activity Monitoring: Regular follow-up of services with monthly detailed reports and acting as the primary technical contact for external partners.
• Documentation and Inventories: Providing and maintaining up-to-date exhaustive inventories of hardware, software, contracts, users, network infrastructure, mobile access, and security configurations.
• Implementation (Mise en œuvre): For new hardware/software, this includes key-in-hand installation, technical configuration preparation, data migration, software installation, project follow-up, hardware integration, acceptance testing, and user training.
• Maintenance Categories: For network, physical infrastructure, virtual infrastructure, and workstations, the scope covers preventive maintenance, curative maintenance, parameterization, training, consulting, and development. For workstations specifically, this includes IT park inventory, component status control, automatic alert reporting, IT park supervision setup, regular performance and security audits, and scheduled antivirus/antimalware scans.
• Reversibility: A 15-day transition period with the new provider if the contract is not renewed.