Procedura aperta per la fornitura a noleggio di un sistema integrato di biglietteria elettronica, prevendita e controllo accessi (hardware e software), omologato SIAE, per tutte le attività svolte dalla Fondazione INDA per proprio conto e per il medesimo servizio svolto conto terzi, per il triennio 2027/2029.

The contract duration is three years, commencing from the date the contract is signed. The anticipated triennium for the contract is 2027/2029.

Key milestones include:

• Following the award, the contracting authority will convene the contractor for an initial briefing to define system installation procedures, required software configuration documentation, and personnel training, at which point a work schedule will be drafted.
• The successful bidder must deliver hardware and finalize software configuration to ensure the full activation of the service within 30 days of the contract's stipulation.
• The contractor is required to organize two training sessions for the cashiers at the Foundation's headquarters after the contract is signed.

The core scope of work for this tender involves the rental supply of an integrated electronic ticketing, pre-sale, and access control system, encompassing both hardware and software, that is approved by SIAE. This system is intended for the Fondazione Inda headquarters in Siracusa, a foundation-owned ticket office, and any other locations the Foundation may choose to utilize.

Key deliverables and services include:

• System Provision: Supply, installation, and configuration of the SIAE-approved electronic ticketing system. This includes the rental supply of at least 12 ticketing stations (software, hardware, thermal printers), with four being mobile, and 12 mobile access control systems, all integrated with the ticketing system.
• Support and Maintenance: Comprehensive installation, configuration, assistance, and maintenance services for all supplied workstations. Assistance will be available 7 days a week from 9:00 to 21:00 via phone and remote help desk.
• Training: Initial training for the personnel who will operate the system. This training requires the contractor to train cashiers, provide manuals in Italian, and organize two full-day training sessions at the Foundation's headquarters, covering theoretical aspects (sales functionalities, cash closures, reporting) and practical application.
• Operational Supplies: Provision of paper support for tickets and toner.
• System Activation: The contractor must deliver hardware and finalize software configuration to ensure full service activation within 30 days of contract signing, unless otherwise specified by the contracting authority.
• Reporting Capabilities: The ticketing software must include local cash desks and provide automatic daily reporting of all sales data, which should be exportable (e.g., in Excel, CSV, PDF, HTML). Reports must include data on sales by time slot, daily or periodic sales, sales per cash register or operator, sales by rates or ticket type, cancelled tickets, revenue by service type, pre-sales, bookings, and sales channels (call center, web, both partial and global). The system should also allow for user-specific authorization for report generation and enable easy, intuitive creation of new reports by the contracting authority's staff.
• Remote Sales Management: The system is required to provide automatic daily reporting of all remote sales data, and the contractor is responsible for transferring the funds from online ticket sales to the contracting authority.

Items explicitly excluded from this contract and to be borne by the Contracting Authority are the management and maintenance of the entire voice and Internet connection network and the personnel assigned to the ticketing service.