G001/26 - REPTECH - Acquisizione di una soluzione SaaS per la produzione di indicatori di reputazione di tutela degli intermediari - 24I11

The contract becomes effective upon its stipulation and concludes at the end of the third year, calculated from the first day of the month following the successful completion of the acceptance testing. The Bank reserves the right to extend the services for an additional two years, which can be used in fragmented periods, each lasting a minimum of six months, under the same conditions as the base contract.

Key milestones and phases include:

• Kick-off meeting (T0): To be held within 15 solar days from the contract stipulation, which also establishes the Data di Inizio Lavori (DIL - Start of Works Date).
• Preparation, delivery, and approval of the executive project (T1): To be completed within 60 solar days from DIL. A draft of the executive project needs to be submitted within 30 solar days from DIL, with the final version approved within the subsequent 30 solar days.
• Setup, configuration, and personalization of the solution in the designated environments (test and production), and initiation of technical testing in the production environment (T2): To be completed within 3 solar months from DIL.
• Final acceptance testing (T3): To be completed within 6 solar months from DIL.
• Go-live and activation of usage rights and related services (Help Desk, ordinary maintenance, support, monitoring, and quality maintenance) (T4): This begins on the first day of the month following the successful completion of the acceptance testing (T3).
• Initial training (T5): To be completed within 7 solar months from DIL.
• All setup activities (phases T1 to T4) must be completed within 6 solar months from DIL.

The core scope of work for this tender primarily involves the realization of new application software (C562) and evolutionary maintenance of application software (C564).

The Statement of Work summary and core deliverables include:

• Services for the activation of the solution, encompassing:
• Kick-off meeting and work start date (DIL).
• Preparation, configuration, and personalization of the solution.
• Planning and design of activities.
• Acceptance testing and go-live.
• Specialized training services.
• Services during the operational phase, including:
• Service levels and incident management.
• Monitoring and qualitative maintenance services.
• Ordinary Desk, maintenance, and support.
• Professional lump-sum services for:
• Installation, initial configuration, and personalization for solution activation.
• Specialized training for using the solution components.

The tender also outlines various functional and non-functional requirements that must be met, categorized as:

• Functional Requirements (RF)
• Use of Dictionaries (RF-DIZ).
• Social media and other digital interactions sources (RF-SOCIAL), including mandatory, quantitative, and qualitative improvement requirements.
• News database source (RF-NEWS), including mandatory and quantitative improvement requirements.
• Functionality of processing models and Artificial Intelligence (RF-IA), including monitoring support tools and performance restoration (retraining).
• Web application for dashboarding, model monitoring, and flow interchange services (RF-WEB), covering application roles, dashboards, model monitoring section, and flow interchange section.
• Non-Functional Requirements (RNF)
• General (RNF-GEN).
• Infrastructural (RNF-INFRA).
• Test (RNF-TEST).
• Integration (RNF-INT).
• Privacy and general data management (RNF-PRIV).
• Operational continuity (RNF-CONT).
• Documentation (RNF-DOC).
• Service levels and incident management (RNF-LIV).
• Reporting (RNF-REP).
• Accessibility and usability levels (RNF-ACC).
• Identity and authorization (RNF-ID).
• Security (RNF-SEC).
• Design (RNF-PROG).
• Environmental sustainability (RNF-SOST).

The contract duration is three years from the first day of the month following the acceptance testing, with an option for the Bank to extend specific services for up to two additional years, even fractionally (with periods of at least 6 months). The tender explicitly states that the processing of personal data on behalf of the Bank is not part of the contract, as the Bank only provides technical specifications for statistical indicators and general data processing criteria, without any profiling or tracking of individuals' opinions or behaviors.The core scope of work for this tender involves the realization of new application software and evolutionary maintenance of application software. The Statement of Work summary and core deliverables include services for the activation of the solution (kick-off, preparation, configuration, personalization, planning, acceptance testing, go-live, and specialized training), and services during the operational phase (service levels, incident management, monitoring, and qualitative maintenance). It also covers ordinary help desk, maintenance, and support, as well as professional lump-sum services for installation, initial configuration, personalization, and specialized training. The tender specifies various functional requirements related to dictionary usage, social media and digital interactions, news databases, AI models and their monitoring/retraining, and a web application for dashboarding, model monitoring, and flow interchange. Non-functional requirements cover general, infrastructural, test, integration, privacy, operational continuity, documentation, service levels, reporting, accessibility, usability, identity, authorization, security, design, and environmental sustainability. The contract has a duration of three years, with a potential extension of up to two additional years for certain services. Personal data processing is not part of the contract.