Progiciel de gestion des signatures électroniques : maintenance, évolution et prestations associées

The contract timeline is as follows:

• Contract Start Date: January 16, 2027, or at the latest, the date of notification of the framework agreement if it is posterior.
• Total Duration: 48 months.
• Contract End Date: Not explicitly stated as a specific date, but it can be calculated as 48 months from the start date.
• Renewal: The framework agreement will not be renewed.
• Key Milestones/Phases:
• The execution time for services will be set by each individual purchase order.
• The buyer can issue purchase orders throughout the 48-month duration of the framework agreement.
• If no deadline is specified on a purchase order, the maximum execution and delivery time is 1 month from the date mentioned on the purchase order.
• The execution time for purchase orders cannot exceed 3 months beyond the end date of the framework agreement.
• For an initial order, the contractor must submit a quote for a detailed functional and technical specifications file within a maximum of 3 calendar weeks after receiving the complementary specifications.
• The detailed functional and technical specifications file must be delivered within a maximum of 2 calendar weeks, starting from the notification after the last specifications workshop.

The core scope of work for this tender involves the maintenance, evolution, and associated services for the i-Parapheur, Pastell, ASALAE, and VERSAE software packages from the publisher Libriciel, intended for the European Collectivity of Alsace (CeA).

The statement of work summarizes key deliverables and service categories, including:

• Maintenance Corrective: Annual corrective maintenance for iParapheur, Pastell, ASALAE, and VERSAE.
• Maintenance Evolutive: Annual evolutionary maintenance for iParapheur, Pastell, ASALAE, and VERSAE.
• Remote Services (Prestations à distance): These include roles such as Project Director, Project Manager, Functional Expert, Technical Expert, Functional Support, Technical Support, Installation Technician, Analyst-Developer, and Trainer.
• Travel Expenses: Reimbursement for 1 to 5 consecutive days of on-site travel.
• Other Supplies and Services: This category covers complementary licenses and catalog modules.
• Complex Services Process: This involves a two-step approach:
• Conception Phase (Etape de conception): The contractor is to establish a detailed functional and technical specifications dossier. This dossier must include a test plan, the global price of the operation, and its breakdown based on included services such as methodology, number of meetings with the buyer's stakeholders, and developed functionalities.
• Realization Phase (Etape de réalisation): Following the finalization of the detailed quote, the buyer orders the fixed-price operation, either in its entirety or partially.

Additionally, the solution is expected to meet specific requirements concerning performance (e.g., cache mechanisms, query optimization, operational scalability, performance monitoring), accessibility (responsive web interface for various devices), and security (minimizing installed software and network flows, personnel adherence to CeA's IT charter, and maintenance rule compliance). Architectural specifications are also part of the scope, requiring the candidate to provide a logical and technical architecture scheme, describe redundant architecture principles, load balancing mechanisms, and list utilized technologies and their versions.