Provision of a Single Party Framework for the ongoing support, maintenance, and development of YourSpace Portals, associated websites, associated systems and associated services.

The contract timeline includes a Framework Agreement with a maximum duration of seven years. The initial call-off contract under this framework will be for a period of three years, with subsequent contracts ranging from one to two years, subject to annual performance reviews. The procurement process involves a Qualification Phase and a Tender Stage. The issue date for the Qualification Briefing Document was August 12, 2026, and the closing date for tender submission is September 14, 2026. The Contracting Authority has confirmed that contracts awarded under the framework agreement may extend beyond the agreement's expiry date. Explicit start and end dates for the overall contract are not provided, only durations and procurement phase dates.

The core scope of work for this tender involves the ongoing support, maintenance, and development of the YourSpace Portal, along with its associated websites and systems.

Key functional requirements include:

• Making changes to existing content and imagery and creating new ones via the bespoke content management menu, with the successful Tenderer managing more complex content/imagery.
• Troubleshooting and resolving incidents, issues, and queries, including customisations.
• Providing functional advice and support to end-users, which covers configuration enhancements and training events.
• Maintaining an up-to-date functional user guide through annual reviews and necessary updates resulting from development work.
• Generating downloads of all data in Excel format as required.
• Liaising with stakeholders concerning incident and query management.

Technical requirements include:

• Ensuring the underlying architecture is supported, maintained, and managed.
• Ensuring portals, websites, and systems are accessible and WCAG-AA compliant.
• Providing advice on backup and recovery of all solution architecture layers, with proactive monitoring and testing of backups.
• Providing advice on licensing.
• Advising and notifying of essential system updates and/or maintenance.

All services are expected to be available 24/7, with support provided from 09:00 to 17:00 (Irish Standard Time), Monday to Friday (Irish business days). The Contracting Authority hosts all services and manages software/hardware licenses, but advice from the service provider will be sought regarding hosting and licensing. The web technology in use includes Apache, PHP, and MySQL. User logon for sensitive content is authenticated via the Contracting Authority's Single Sign On (SSO) solution, with nightly metadata downloads from Eduguate/HEAnet and daily processing of student and staff data for seamless access. Integrations include the Contracting Authority Payment Solution (Realex/Elavon), Transactional Email solution (Mailgun), SMS solution (Clickatell), and Stripe. Data extracts are produced for National bodies using an API, with CSV file downloads as a backup. Additionally, ensuring all sites are GDPR compliant is a requirement.