Provision of application management services (ams/tma) for sap s/4hana public cloud and sap analytics cloud

The contract starts on December 1, 2026, and is scheduled to end on November 30, 2029. This constitutes the initial "Term of Engagement" of three years. The contract may be tacitly renewed by the CEB for an additional one-year period, up to a maximum of five times, provided the CEB does not issue a two-month written notice of non-renewal. The overall "Term of Engagement" is limited to a maximum of six years. No specific key milestones or phases are explicitly stated.

The core scope of work for this tender involves the provision of Application Management Services (AMS/TMA) for SAP S/4HANA Public Cloud and SAP Analytics Cloud.

The high-level statement of work summary and core deliverables include:

• Run operations.
• Incident management.
• Enhancements.
• Service Level Agreements (SLAs).
• Governance.
• Transition.
• Reversibility.
• Reporting.
• Corporate Social Responsibility (CSR) obligations.

The services are further defined in the "Terms of Reference" (Enclosure 1), which is described as the specification of the assignment to be undertaken by the Contractor. Deliverables collectively refer to Goods and Documentation that are to be delivered along with the services.

Specific activities mentioned under enhancements and incident management include:

• Minor functional evolution and application changes.
• Configuration changes.
• Data correction requests.
• User and access management.
• Technical assistance and operational support activities.
• Defect management for critical, major, and minor defects.