Raamovereenkomst voor hosting, onderhoud en uitbouw van de corporate website

The duration of the processor agreement is equal to the term of the main agreement between the parties, including any extensions. However, the contract start date, end date, total duration, and any key milestones or phases for the main agreement are not explicitly stated in the provided documents.

The core scope of work for this tender involves a framework agreement for the hosting, maintenance, and further development of the Thomas More corporate website (https://thomasmore.be/nl). The agreement has a proposed duration of four years and will cover both the current large and complex Drupal 10 website (with a planned update to Drupal 11 in autumn 2026) and potential expansions, including integration with other platforms, subdomains, or standalone websites for various Thomas More departments.

The Statement of Work summary and core deliverables encompass:

• Technical Maintenance: Including security updates for Drupal core and modules, updating contrib modules and themes, compatibility checks, hosting environment management (PHP version, caching, SSL certificates), uptime and performance monitoring, and compliance with digital accessibility standards and changing regulations.
• Optimization: Focusing on improving user experience (UX), conversion rate optimization (CRO), and search engine optimization (SEO)/geographic optimization (GEO) through technical setup, performance optimizations, landing page design, and website optimizations (UI, UX, A/B testing, cookies, conversion tracking).
• Functional Expansions: Development of new content types, views, or blocks, adaptation or expansion of existing modules or themes, integration with external systems (CRM, mailing tools, APIs), and setting up/adapting forms and workflows.
• Support and Advice: Providing helpdesk/ticketing for bugs and minor changes, offering advice on Drupal upgrades and new technologies, technical documentation, knowledge transfer, project management with regular meetings, and sharing best practices.
• Innovation and Additional Digital Developments: Integration of digital tools (chatbots, configurators), development of microservices or web applications, linking with external platforms, research and implementation of new technologies (AI applications, personalization engines), and development of marketing tools integrated with the website.
• Optional AI Tool Maintenance: Maintenance, optimization, and further development of the AI tool "Tommi" and other AI-driven applications, including integrations, UX optimization, testing, monitoring, and support for migrations.
• Hosting: Provision of hosting within the EU/EEA (GDPR compliant), technical management of the full Drupal stack, 24/7 monitoring of uptime, performance, security, and error messages, proactive incident detection and recovery, periodic backups, and adherence to availability and performance guarantees via an SLA.
• Operational Management: Close monitoring of the hosting environment and guaranteeing proactive and immediate intervention for downtime or critical incidents.

The contractor is expected to provide full service from July 1, 2027, with prior preparations. All communication during the execution of sub-assignments must be in Dutch.