Published
Rahmenvereinbarung für die Beratung und Lizenzüberlassung für Atlassian ITSM
Notice number: ocds-mnwr74-f90f243a-9fd0-483e-aa8a-ee28490bfdc9
KEY INFORMATION
- Submission deadline
- • Sep 14, 2026
- Location
- 🇩🇪 Germany
- Contracting authority
- Investitionsbank Berlin
- Accepted Languages
- DEU
- Tender type
- Services
- Contract Value
- Published date
- Aug 14, 2026
TENDER DESCRIPTION
The Investitionsbank Berlin (IBB) seeks a four-year framework agreement for the comprehensive provision of Atlassian ITSM licenses and associated consulting services to introduce and evolve its IT Service Management and Configuration Management Database (CMDB) platform. This encompasses the flexible procurement of Atlassian SaaS licenses, including Jira Service Management and Confluence, across all module and add-on plans, alongside expert support for conception, implementation, and ongoing development of ITSM processes based on ITIL, knowledge base, and self-service portal functionalities. Technical integration with systems such as Garancy, Entra-ID, Microsoft Azure DevOps, and Spider Contract, leveraging API interfaces and SaaS/Low Code methodologies, is required, with an explicit prohibition of "Technologie von L.Ron Hubbard." Bidders must demonstrate an average annual turnover of at least EUR 1,000,000 over the last three completed business years. The four-year contract will unfold in three phases, progressively increasing license deployment from solution conception (5%) to MVP implementation (20%) and full platform expansion (75%).
TENDER BRIEF
The contract duration of the framework agreement is 4 years. The contract is divided into three phases, each with an estimated percentage of the total license need: Phase 1 is for solution conception and proof-of-concept, accounting for 5%; Phase 2 involves the Minimum Viable Product (MVP) and the replacement of the Prolin legacy system, representing 20%; and Phase 3 focuses on expanding the ITSM platform to include a knowledge base and self-service portal, making up 75% of the license need.
The contract start and end dates are not explicitly stated in the documents, appearing as placeholders to be filled in.
Sources
- 102 Leistungsbeschreibung.pdf — “Ermittlung des tatsächlichen Lizenzbedarfs gemeinsam mit dem Atlassian-Partner fest. Das Atlassian-Lizenzmanagement bzw. die Ermittlung des Lizenzbedarfs ist ebenfalls Teil des Leistungsgegenstands (s. Kapitel 2.3.1) und…”
- 207 Eigenerklärung zu den Eignungskriterien.docx — “Einführungsprojektes | Vertragsbeginn – Vertragsende bzw. „Heute“ Gesamtprojektumfang in PT | Klicken Sie hier, um Text einzugeben. Beschreibung des Auftrags (Inhalt, Leistungsbestandteile, Anzahl der Projektmitarbeitend…”
- 301 Vertrag.docx — “auszufüllen. | | Datum: Klicken Sie hier, um Text einzugeben. | | Auftraggeber: | | Auftragnehmer: Investitionsbank Berlin | | Klicken Sie hier, um Text einzugeben. (Firma) | | (Firma) | | Vom Auftraggeber auszufüllen. |…”
- 404 DORA Ergänzungsvereinbarung nkow.docx — “Schriftform. Auf diese Ergänzungsvereinbarung findet deutsches Recht Anwendung. Gerichtsstand ist Berlin. Anlagen Anlage I – Standorte 01 Vertrag 02 Leistungsbeschreibung 03 Anforderungen an die Informationssicherheit in…”
The core scope of work for this tender is a framework agreement for the consulting and license provision for Atlassian ITSM over a period of four years. The Investitionsbank Berlin (IBB) aims to introduce new software for ITSM (IT Service Management) and CMDB (Configuration Management Database) application areas and requires consulting and support for this initiative.
The Statement of Work (SOW) includes:
- Provision of Atlassian licenses: This involves the flexible procurement of Atlassian Software-as-a-Service (SaaS) licenses, covering all Atlassian modules and add-ons (Standard, Premium, and Enterprise license plans) that support the specified application areas. The actual number of modules and licenses will be determined jointly with the Atlassian partner based on actual needs, and Atlassian license management is part of this service.
- Consulting services: These services support the conception, implementation, and further development of an ITSM platform using Atlassian modules. This includes support in determining license requirements and assisting with contractual agreements with Atlassian, introducing the software, and carrying out potential further development measures. Consulting services are for both the introduction project and ongoing development throughout the contract relationship.
The explicit application areas for the Atlassian modules are:
- IT-Servicemanagement (CMDB & ITSM-processes)
- Knowledge base and documentation tool
- Self-service portal
Optional future application areas that the IBB envisions potentially implementing via Atlassian modules/add-ons include project and resource management, license management, contract management, supplier management, and test management.
Sources
- 100 Wichtige Hinweise zur Ausschreibung.pdf — “Investitionsbank Berlin EU-Ausschreibung 2026-431 Rahmenvereinbarung für die Beratung und Lizenzüberlassung für Atlassian ITSM Sehr geehrte Damen und Herren, vielen Dank für Ihr Interesse an unserer Ausschreibung „Rahmen…”
- 202 Leistungsbeschreibung.pdf — “des Leistungsgegenstands 2.1 Einleitung Die IBB sucht einen Altassian-Partner, über den sowohl die Lizenzen von Atlassian beschafft als auch Beratungsdienstleistung für die Einführung und Weiterentwicklung einer ITSM-Pla…”
- 306 Preisblatt.xlsx — “jeweiligen Phase,,Aufschlag auf den Listenpreis,Rabatte auf den Listenpreis,Gewichtung 1. Phase: ca. 30 Lizenzen,3000,,,0.05 2. Phase: ca. 260 Lizenzen,26000,,,0.2 3. Phase: ca. 1000 Lizenzen,100000,,,0.75 Wertungspreis…”
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Unlock tender brief for freeTENDER DOCUMENTS
DIRECTORY • 19 FILES
- 03 Anforderungen der Informationssicherheit.docx84 KBDOCX
- 06 Preisblatt.xlsx20 KBXLSX
- 12 Muster Bieterfragenprotokoll.pdf95 KBPDF
and 12 other documents
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