Rahmenvereinbarung für die Beratung und Lizenzüberlassung für Atlassian ITSM

The framework agreement has a contract duration of 4 years. While specific start and end dates for the contract are not explicitly stated in the provided documents, there are three distinct phases outlined for the license needs:

• Phase 1: Solution Conception / Proof-of-Concept, accounting for approximately 5% of the total license requirement.
• Phase 2: Minimum Viable Product (MVP) and the replacement of the old Prolin system, representing about 20% of the total license requirement.
• Phase 3: Expansion of the ITSM platform, which includes supplementing the knowledge base and self-service portal, making up approximately 75% of the total license requirement.

License agreements established under this framework do not necessarily have to match its exact duration, but they must conclude by the termination of the framework agreement.

The core scope of work for this tender involves a framework agreement for both the provision of Atlassian licenses and consulting services. The primary objective is to introduce and further develop an IT Service Management (ITSM) platform using Atlassian modules, specifically Jira Service Management and Confluence, to replace the existing Prolin application.

The Statement of Work summary includes:

Core Deliverables and Activities:

• Provision of Atlassian Licenses: This involves the flexible procurement of Atlassian Software-as-a-Service (SaaS) licenses, including all Atlassian modules and add-ons across Standard, Premium, and Enterprise license plans, based on actual demand. The determination of license needs and ongoing license management are part of this service.
• Consulting Services for Introduction and Further Development of the ITSM Platform:
• Conception/Solution Design: This includes analyzing the current ITSM solution, identifying necessary Atlassian modules and add-ons, determining license requirements, and creating a solution design for CMDB and ITSM application areas (Incident, IT-Change).
• Implementation and Integration: Technical setup and integration into the IBB's IT landscape, implementation of CMDB and ITSM processes (Incident, Standard Change, Normal Change, Emergency Change, Problem Management workflows), and interface connections to various internal and external applications (e.g., Garancy, Entra-ID, Tenable, GRC-Tool, Microsoft Azure DevOps, ARIS, Spider Contract, Microsoft Power BI, SAP-CO, Microsoft Teams, GEBMan, Cancom SAP Solution Manager). Optional implementation of Confluence is also mentioned.
• Data Migration: Development of a migration concept and execution of data migration from the legacy system to Atlassian.
• Testing and Go-Live: Support during the testing phase, including test case creation, test execution, and test concept development, followed by Go-Live and hypercare phase support.
• User Training: Training of end-users.
• Continuous Development and Support: Post-implementation support for continuous development, including configuration and administration of the application, solution creation for new requirements, and ongoing coordination with Atlassian on contractual and technical aspects (e.g., DORA, MaRisk).

Primary Application Areas:

• IT Service Management (CMDB & ITSM processes).
• Knowledge Base and Documentation Tool (Confluence).
• Self-service portal.

Optional/Prospective Application Areas:

• Project and Resource Management.
• License Management.
• Contract Management.
• Supplier Management.
• Test Management.

The overall aim is to enable IBB's IT staff to largely self-administer and configure the ITSM application, with the introduction and further development being a collaborative effort.