Salzburg Netz Portal

The contract timeline indicates that the start of services is presumably in Q3 2027. The contract end date, total duration, and any key milestones or phases for the contract itself are not explicitly stated in the documents.

The core scope of work and statement of work summary for this tender involves the introduction of a future-proof, modular, scalable, and expandable portal platform. This platform is designed to manage digital grid customer processes for Salzburg Netz GmbH in Austria. Initially, the project focuses on digitally supporting the end-to-end grid connection process across various sectors, including electricity, gas, district heating, telecommunications, and water.

The platform's primary function is to serve as a central digital point of contact for customers, installation partners, and internal employees. Over time, it is intended to integrate additional grid customer processes, self-service offerings, and customer-related services.

Key areas of focus for the solution include product maturity, intuitive user experience (UI/UX), configurability by the business department, open integration capabilities, information security, data protection, accessibility, a sustainable operating model, and long-term evolvability.

Specific deliverables mentioned include a productive work interface for internal employees to handle and control applications and inquiries, including status management, task/workflow control, and document/communication views. Additionally, it includes productive, system-supported ERP integration for the transfer of master, customer, application, and process data between the portal/process solution and the ERP system, explicitly stating that mere linking or manual file transfers are insufficient. The end-to-end grid connection process support spans from customer application through internal processing, offer, commissioning, completion notification, activation, and billing, with system-wide traceability even if process steps occur in integrated specialized systems.