Serviceportal/Digitale Kundenverwaltung, V0470/2026

The contract starts immediately after the contract is awarded. The initial contract duration is 48 calendar months from the award date. There are two extension options, each for an additional 18 calendar months, meaning the contract can be automatically extended twice unless the client objects 3 months prior to the end of the current term.

Key milestones and phases include:

• The contract comes into effect with the award of the contract.
• Service provision begins immediately after the award.
• A binding project and implementation plan will be created by the contractor and client, covering system provision, configuration, interface connection, data migration, test phase, training, and go-live.
• The complete and fully functional service portal or digital customer management must be provided within the timeframe specified in the project plan.
• Regarding the tender process:
• The deadline for participation requests is October 6, 2026, at 24:00.
• Offer opening is scheduled for December 7, 2026, at 10:00.
• The binding period for offers is March 8, 2027.
• At the end of the contract, the contractor must support the client for a smooth transition, including data portability, documentation, and handover workshops.
• After the transition, the contractor must irrevocably delete all client data and provide proof.

The core scope of work for this tender involves the comprehensive provision, setup, and operational readiness of a software system designed as a service portal and/or digital customer administration for BREPARK GmbH's business activities.

Key deliverables and services include:

• Software System Implementation: This entails the acquisition, delivery, operational provision, and setup of the software system.
• Customizing: Adapting the software to the client's specific requirements.
• System Integration: Integrating the new service portal with existing systems, including the development of an integrative interface to SAP Business by Design.
• Commissioning and Operation: Ensuring the system is fully functional and providing ongoing operation.
• Maintenance and Support: Offering maintenance, update services, and support, including bug fixing.
• Data Migration: Planning, implementing, and executing the necessary data migration.
• Training: Conducting individual training sessions for users and administrators in German, including providing training materials.
• Interface Configuration: Setting up and activating customer-specific interfaces.
• Project Planning and Activation: Overall project planning, activation, and setup.
• Fulfillment of A-Criteria: Meeting all mandatory minimum requirements outlined in the service description.
• Consideration of B-Criteria: Addressing additional requirements that are relevant for evaluation.
• SaaS Provision: If a Cloud or SaaS solution, ensuring proper provision and configuration of the software environment.

The contractor is responsible for the overall success of the agreed-upon services, aiming to create a complete and fully functional system.