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The contract has a total duration of 24 months. The implementation period is also stated as 24 months.

Following the implementation, there is a period for warranty, support, and post-implementation maintenance, which must be a minimum of 12 months from the date of the final acceptance report. Additional periods beyond this minimum can be offered and may receive extra points based on evaluation factors P4, P5, and P6.

For cybersecurity solutions and services, including licensing, support, and managed MDR/SOC services, the assurance period must be a minimum of 1 year from the date of commissioning, with the possibility of extension up to a maximum of 2 years based on a scoring system. The minimum accepted duration for these services is 1 year, and the maximum duration that can be scored is 3 years; offers for less than 1 year will be rejected.

Specific contract start and end dates are not explicitly stated. While the offeror is expected to propose a detailed project plan with phases, activities, deliverables, and milestones, these are not defined as part of the contract timeline by the contracting authority in the provided documents.

The core scope of work for this tender involves the design, development, implementation, and commissioning of the ANAD Digital Public Services Platform. This platform is envisioned as a unitary and interdependent software solution with communicating modules, encompassing analysis, development, testing, implementation, training, and post-implementation technical support.

Key deliverables and specific objectives include:

• Analyzing and designing the IT system, along with documenting its technical and functional architecture.
• Developing, configuring, and integrating software modules, complete with electronic workflows and electronic document management, including functions for signing, approving, and allocating documents.
• Creating a public portal, an electronic registry, and a mobile application.
• Implementing a virtual assistant (chatbot) and artificial intelligence/machine learning components that support the Romanian language, specifically for identifying similar cases automatically.
• Supplying, delivering, installing, and configuring necessary hardware (workstations, laptops, servers, network equipment, printers, scanners, UPS) and their associated software licenses.
• Configuring and operationalizing the private/governmental cloud infrastructure where the solution will be hosted.
• Implementing cybersecurity solutions and services, including managed MDR/SOC services sourced from the European Union.
• Ensuring interoperability with other IT systems of institutions benefiting from ANAD's services and migrating historical data.
• Conducting testing, training the contracting authority's personnel, performing reception, and commissioning the solution.
• Providing warranty, technical support, and post-implementation maintenance services.

The overarching goal is to digitize ANAD's public services, positioning it as a model for efficient and modern public administration.