Published
Servicio de agencia de viajes y asistencia técnica en la gestión de viajes, comprendiendo el transporte, alojamiento y alquiler de vehículos para todo el personal relacionado con actividades propias de la Fundación IMDEA Software por motivos profesionales.
Notice number: AGENCIA VIAJES 2026
KEY INFORMATION
- Submission deadline
- • Sep 8, 2026
- Location
- 🇪🇸 Spain
- Contracting authority
- Fundación IMDEA SOFTWARE
- Accepted Languages
- —
- Tender type
- Contract Value
- Published date
- Jul 14, 2026
TENDER DESCRIPTION
This tender seeks comprehensive travel agency services for the IMDEA Software Foundation, encompassing traveler profile management, reservation and issuance of national and international transport tickets (including low-cost), accommodation, and vehicle rental services, all while prioritizing cost optimization and tariff transparency. Key technical requirements include a personalized and direct attention model with assigned personnel possessing a minimum B2 English level, 24/7 urgent assistance via direct phone contact, email-based request management, electronic documentation submission, and strict response times of two working hours for ordinary requests and 30 minutes for urgent issues, with service delivery Monday to Friday, 09:00-19:00. Bidders must demonstrate a minimum annual turnover of €345,000 (VAT not included) in the relevant activity scope during their best financial year within the last three, along with civil liability insurance of at least €600,000. The contract has an initial duration of one year, with the potential for up to three annual extensions, resulting in a maximum total duration of four years, commencing the day following its formalization.
TENDER BRIEF
The contract has a total duration of one year, with the possibility of annual extensions for up to three additional years, making the maximum total duration four years. The contract will commence on the day following its formalization. While the exact start date is not specified, it is linked to the formalization of the contract. The document also mentions the possibility of establishing partial deadlines within a work program, which, if applicable, the contractor must submit for approval after the contract's formalization.
Sources
- 1pcap_agenciaviajes_2026.pdf — “107.2 de la LCSP). Procede: SI En el caso de que la oferta esté inicialmente incursa en presunción de anormalidad. Porcentaje: 5% adicional del importe anual del contrato. 16.- Pólizas de seguros. Procede: SÍ Tipo de pól…”
The core scope of work for this tender is to provide comprehensive travel agency services for the IMDEA Software Foundation. This includes all typical functions of a travel agency.
The Statement of Work summary and core deliverables encompass the following:
- Traveler Profile Management: Creating and maintaining a database of traveler profiles, including personal data and preferences, in compliance with data protection regulations.
- Transport Tickets: Managing the reservation, issuance, modification, cancellation, and delivery of national and international transport tickets, including those from low-cost airlines, with a focus on securing the most advantageous fares.
- Accommodation: Handling hotel reservations.
- Vehicle Rental: Arranging vehicle rental services.
- User Attention and Service Management: Implementing systems for managing travel requests, ensuring tariff transparency and cost optimization, providing personalized attention, and offering urgent 24/7 support.
- Insurance: Providing necessary insurance-related services.
- Geographical and Assistance Coverage: Ensuring appropriate geographical and assistance coverage for travelers.
- Documentation: Electronically submitting tickets, vouchers, invoices, and all other related documentation to the Foundation.
Sources
- 1ppt_2026-agencia_de_viajes.pdf — “instituto imdea software Comunidad de Madrid PLIEGO DE PRESCRIPCIONES TÉCNICAS QUE HA DE REGIR EN EL CONTRATO DE SERVICIOS DE AGENCIA DE VIAJES PARA LA FUNDACIÓN IMDEA SOFTWARE, A ADJUDICAR POR PROCEDIMIENTO ABIERTO CON…”
- 2pcap_agenciaviajes_2026.pdf — “107.2 de la LCSP). Procede: SI En el caso de que la oferta esté inicialmente incursa en presunción de anormalidad. Porcentaje: 5% adicional del importe anual del contrato. 16.- Pólizas de seguros. Procede: SÍ Tipo de pól…”
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Unlock tender brief for freeTENDER DOCUMENTS
DIRECTORY • 5 FILES
- 20260826-preguntas_licitadores.pdf347 KBPDF
- fe_de_erratas_agencia_de_viajes.pdf288 KBPDF
- pcap_agenciaviajes_2026.pdf1.3 MBPDF
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