Published
Servicio de mantenimiento del sistema de venta y reserva de entradas en taquilla física y en línea de los museos estatales, de gestión de los datos derivados de dicho servicio y de mantenimiento de los equipos y aplicaciones de taquilla
Notice number: J260063
KEY INFORMATION
- Submission deadline
- • Nov 16, 2026
- Location
- 🇪🇸 Spain
- Contracting authority
- Junta de Contratación del Ministerio de Cultura
- Accepted Languages
- Spanish
- Tender type
- Contract Value
- Published date
- Oct 8, 2026
TENDER DESCRIPTION
This tender seeks a comprehensive maintenance service provider for the ticket sales and booking system utilized at state museums, encompassing both physical and online ticket booths. The scope includes the management of data derived from these services, as well as the upkeep of all associated ticketing equipment and applications. Technical requirements for this service contract, classified under CPV 72514300 for IT services, necessitate expertise in programming, database management, and the use of PDA or barcode/QR code readers for ticket validation. Bidders must demonstrate financial standing through their annual turnover, as detailed in Point 9.1 of the PCAP Summary Table. The contract will have an execution period of 12 months, commencing on April 22, 2027, and concluding on April 21, 2028, with offers due by November 16, 2026.
TENDER BRIEF
The contract timeline includes key milestones for the tender process and the duration of the contract's financing. The deadline for submitting offers is November 16, 2026, at 18:00. The opening of administrative offers (Envelope 1) is scheduled for November 18, 2026, at 10:30. Technical offers (Envelope 2) will be opened on November 25, 2026, at 10:30. Finally, economic offers (Envelope 3) will be opened on December 16, 2026, at 10:30. The offer validity period is 3 months.
Regarding the contract duration, the financing plan indicates an operational period across two annuities:
- Annuity 2027: From April 22, 2027, to October 21, 2027 (6 months).
- Annuity 2028: From October 22, 2027, to April 21, 2028 (6 months).
This suggests a total contract duration of 12 months, from April 22, 2027, to April 21, 2028.
Sources
- 1DOC_CD2026-000628896.html — “class="leftCol"> Recepción de Ofertas Junta de Contratación del Ministerio de Cultura Dirección Postal Plaza del Rey, 1 (28004) Madrid España Plazo de Presentación de Oferta Hasta el 16/11/2026 a las 18:00 Apertura de Of…”
- 2DOC_CN2026-000621610.pdf — “de Contratación → Perfil del Contratante https://contrataciondelestado.es/wps/poc?uri=deeplink:perfil Contratante&idBp=W1x%2B%2F94J%2F%2FTnSoTX3z%2F7wA%3D%3D Dirección Postal Plaza del Rey, 1 (28004) Madrid España ES300…”
- 3DOC_CN2026-000621610.html — “Acuerdo sobre Contratación Pública (ACP) : No Sistema de Contratación No aplica Características del procedimiento Según los Pliegos de Cláusulas Administrativas Particulares y de Prescripciones Técnicas Detalle de la Lic…”
- 4DOC_CD2026-000628896.pdf — “Evento de Apertura Apertura Sobre nº 3 - Oferta económica Descripción Criterios de adjudicación cuantificables mediante aplicación de fórmulas Condiciones de adjudicación Criterios de Adjudicación Criterios evaluables me…”
- 5DOC20261006162627J260063 Memoria justificativa.pdf — “lo recogido en los artículos 17 y 156 de la LCSP. *Financiación del contrato por anualidades: Anualidad 2027: del 22/04/2027 al 21/10/2027 (6 meses): 68.155,14 euros (IVA incluido). Anualidad 2028: del 22/10/2027 al 21/0…”
The core scope of work for this tender is the maintenance service for the ticket sales and reservation system at physical box offices and online for state museums. This also includes the management of data derived from said service, and the maintenance of box office equipment and applications.
The tender is for a "Services" type contract, specifically "IT services and related services", with a CPV classification of "72514300 - Facility management services for the maintenance of computer systems." The execution period for the contract is 12 months.
Key aspects that will be evaluated as part of the award criteria include an offer for a pool of maintenance team hours, the proposed price, and the technical offer.
Sources
- 1DOC_CD2026-000628896.html — “Documento de Pliegos Número de Expediente J260063 Publicado en la Plataforma de Contratación del Sector Público el 08-10-2026 a las 10:13 horas. Servicio de mantenimiento del sistema de venta y reserva de entradas en taq…”
- 2DOC_CN2026-000621610.html — “Anuncio de licitación Número de Expediente J260063 Publicado en la Plataforma de Contratación del Sector Público el 08-10-2026 a las 09:46 horas. Servicio de mantenimiento del sistema de venta y reserva de entradas en ta…”
- 3DOC_CD2026-000628896.pdf — “Documento de Pliegos Número de Expediente J260063 Publicado en la Plataforma de Contratación del Sector Público el 08-10-2026 a las 10:13 horas. Plataforma de Contratación del Sector Público Servicio de mantenimiento del…”
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- DOC_CN2026-000621610.pdf92 KBPDF
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