Published
Servicio de soporte técnico para el mantenimiento de la infraestructura tecnológica del Centro de Operaciones de Mantenimiento y de Monitorización de Instalaciones y Telecomunicaciones (COMMIT)
Notice number: 6012600255
KEY INFORMATION
- Submission deadline
- • Nov 13, 2026
- Location
- 🇪🇸 Spain
- Contracting authority
- Metro de Madrid, S.A.
- Accepted Languages
- Spanish
- Tender type
- Contract Value
- Published date
- Oct 6, 2026
TENDER DESCRIPTION
This tender seeks a technical support service for the presential maintenance of the technological infrastructure of the Maintenance Operations and Monitoring Center for Facilities and Telecommunications (COMMIT). The scope includes comprehensive IT COMMIT maintenance services and requires dedicated personnel, such as Team Leaders, Functional Analysts, Programmer Analysts, and Systems Technicians, to manage a complex array of hardware (HPE, Oracle), operating systems (Solaris, Red Hat, MS Windows), databases (Oracle, SQL Server), and software platforms (BMC Remedy, IBM Tivoli Netcool, IBM TSBM, GE iFIX), while adhering to a medium or higher ENS Cybersecurity Standard. Bidders must demonstrate a minimum annual turnover of €700,000.00 in the best financial year of the last three. The contract will span 48 months, commencing on January 2, 2027, with the possibility of up to two six-month extensions.
TENDER BRIEF
The contract has a duration of 48 months. The contract is scheduled to start on January 2, 2027, and conclude on January 1, 2031. However, if there are delays in the awarding process, the 48-month duration will commence the day after the contract's formalization date. The contract allows for up to 2 extensions, each for a period of up to 6 months.
Sources
- 16012600255_memoria_justificativa.pdf — “meses. Hito a partir del cual comienza la duración del contrato: ☑ Plazo de duración del contrato: 48 meses, siendo estos los comprendidos entre el 02.01.2027 у 01.01.2031, ambos inclusive. En el caso de que la fecha est…”
- 26012600255_pliego_de_condiciones_particulares_signed.pdf — “en materia de protección de datos que se encuentre en vigor. 6. División del objeto del contrato en lotes ¿Se divide el objeto del contrato en lotes? No ¿Se limita el número de lotes a los que se puede presentar oferta?…”
The core scope of work for this tender is the provision of presential technical support for the maintenance of the technological infrastructure of the Operations, Maintenance, and Installations and Telecommunications Monitoring Center (COMMIT).
The Statement of Work (SOW) summary includes:
- IT COMMIT Maintenance Services: This encompasses the overall maintenance of the COMMIT IT infrastructure.
- Personnel for Technical Support: The roles required for this service include Team Leader, Functional Analyst Group, Programmer Analyst Group, and Systems Technician, indicating the breadth of expertise needed.
- Continuity of Service: The proposed contract has the same scope as the existing contract, implying a continuation of current services.
- Confidentiality: The Technical Specifications (PPT) detailing the services are partly confidential, as they contain sensitive information about COMMIT's subsystems, technologies, installed equipment, functions, and interrelations, which are critical for the company's activity and security.
- Addressing Complex Infrastructure: The work involves managing a technological infrastructure composed of multiple pieces of equipment and applications with complex interrelations, requiring specialized knowledge and personnel to ensure the necessary service levels for the Center's users.
Sources
- 16012600255_pliego_de_condiciones_particulares_signed.pdf — “Metro▸ PLIEGO DE CONDICIONES PARTICULARES PARA LA CONTRATACIÓN, POR PROCEDIMIENTO ABIERTO CON PLURALIDAD DE CRITERIOS, DEL SERVICIO DE SOPORTE TÉCNICO PARA EL MANTENIMIENTO DE LA INFRAESTRUCTURA TECNOLÓGICA DEL CENTRO DE…”
- 26012600255_oferta_economica.xlsx — “,,, IMP. LICITACIÓN,,,, OFERTA ECONÓMICA, Número de Lote,1,,,,,,, Total Presupuesto:,,,2582608.8,Total Presupuesto ofertado:,,,0, % Beneficio Industrial,0.06,Total Beneficio Industrial,154956.53,% Beneficio Industrial of…”
- 36012600255_memoria_justificativa.pdf — “meses. Hito a partir del cual comienza la duración del contrato: ☑ Plazo de duración del contrato: 48 meses, siendo estos los comprendidos entre el 02.01.2027 у 01.01.2031, ambos inclusive. En el caso de que la fecha est…”
Login to view all answers and insights
Unlock tender brief for freeTENDER DOCUMENTS
DIRECTORY • 7 FILES
- 6012600255_certificado_de_aprobacion_de_la_licitacion.pdf277 KBPDF
- 6012600255_referencia_al_ppt_y_anexo_requisitos_ciberseguridad_signed.pdf381 KBPDF
- 6012600255_manifestar_interes.pdf165 KBPDF
Login to view and download all tender documents
Unlock documents for freeASK AI ABOUT THIS TENDER
Can a foreign company apply?
Yes, foreign companies can apply as long as they meet all the requirements set out in the procurement documents.
Login to ask more questions.
Unlock AI tender chat for freeUnlock your tender workflow
Run your first search, evaluate the results, save a daily monitor and start building a pipeline of tenders worth pursuing.