Mantenimiento y evolución del producto NEXUS ECCL (Sistema de Información Económico Presupuestario- Financiero, Contratación, Compras, Logística y Funcionalidades y Servicios Comunes) y su plataforma asociada.

The contract timeline is divided into two lots:

For Lot 1:

• Estimated Contract Start Date: September 1, 2026
• Contract End Date: November 30, 2029
• Total Duration: 39 months
• Key Milestones/Phases:
• Transition Phase: 3 months, commencing the day after contract formalization.
• Full Service Phase: 36 months, beginning after the completion of the Transition Phase.
• Return Phase: 3 months, occurring before the contract's end and included within the Full Service Phase.
• Possible Extension: 21 months, applicable only to fixed and variable quotas.
• Maximum Duration (including extensions): Sixty months.

For Lot 2:

• Estimated Contract Start Date: January 1, 2027
• Contract End Date: February 28, 2030
• Total Duration: 38 months
• Key Milestones/Phases:
• Transition Phase: 2 months, commencing the day after contract formalization.
• Full Service Phase: 36 months, beginning after the completion of the Transition Phase.
• Return Phase: 2 months, occurring before the contract's end and included within the Full Service Phase.
• Possible Extension: 22 months, applicable only to fixed and variable quotas.
• Maximum Duration (including extensions): Sixty months.

The core scope of work for this tender involves the implementation, launch, and ongoing maintenance of all defined methodological, normative, and procedural aspects, adhering to SAP best practices, standards, and recommendations for system implementation and maintenance. This also includes the dissemination of these practices within the Agency. Key areas of focus explicitly mentioned are Technical Monitoring and Alerting, Data Volume Management, Security, and Custom Code activation within SAP Solution Manager to generate performance reports and any other reports required by the Agency's systems. Additionally, the scope encompasses the adaptation of SAP Solution Manager monitoring reports if necessary, and comprehensive documentation and continuous updating of all relevant aspects, including methodologies, regulations, technical instructions, physical and logical architecture, network and communication details, physical and logical security, integrations (physical and logical maps, involved systems, integration methods), and any other technical aspects identified during contract execution. Improvements and updates to existing document templates are also part of this scope.

A high-level summary of the Statement of Work and core deliverables includes:

• Solution Definition and Planning: Developing the functional and technical approach for solutions, defining their scope and interrelation with other applications or systems, and preparing detailed estimations of effort (hours, resources, profiles) and maximum deadlines for assignments. This also involves planning with phase/task breakdowns, activities, milestones, and projected start/end dates.
• Documentation and Deliverables: Generation and modification of required documentation, along with other necessary deliverables. Specific document types include detailed descriptions of developments/parametrizations of solutions (both standard and custom ABAP programs) linked to functional and technical designs, analyses of solution viability, impact, and effort, initial implementation analyses describing key study aspects and organizational status, and generic documents for other un-coded documentation.
• Monitoring and Reporting: Activation of the monitoring Data Warehouse in SAP Solution Manager for performance reports and other required system reports. Deliverables include periodic work plans for service lines, outlining objectives, activities, and team involvement, as well as periodic monitoring reports evaluating objective compliance, service level agreements (ANS), and team organization.
• Quality Assurance and Acceptance: Reporting on testing results for delivered functionality (technical, functional, migration), and user acceptance reports to certify deliverable acceptance.
• Service Management Support: For LOTE 2, services and tasks are required to support Madrid Digital's Service Management Office, ensuring coordination, quality, and operational levels.
• Team and Resource Management: Delivery of a Team Resource Map (MRE) identifying all personnel managing the service, their roles, rotation history, and assigned material resources.
• Prototyping: Development of functional mock-ups (PR01) for user understanding and validation of functionality before full investment, and prototypes of functionality associated with the Information System (PR02) for partial user validation.