Servicios de soporte informático y seguridad de la información de la infraestructura servidora y puesto de trabajo del Departamento de Informática Tributaria

The contract has a total duration of 24 months, or two years. The contract start date is November 1, 2026, or from its formalization date if that occurs later. The administration has the option to agree to one or more extensions before the contract's conclusion, for a maximum total period of up to an additional two years. These extensions become mandatory for the contractor if they are notified at least two months in advance.

Key milestones related to the bidding process include:

• The deadline for submitting offers is September 7, 2026, at 15:00.
• The opening of the Value Judgement Criteria Envelope C (technical offer) is scheduled for September 9, 2026, at 13:00.

The core scope of work for this tender involves IT support and information security services for the server infrastructure and workstations of the Tax IT Department.

The Statement of Work (SOW) summary and core deliverables include:

• Design, Maintenance, and Evolution of IT Services: This encompasses the evolution and expansion of IT services and their underlying support infrastructure.
• Operation and Support: This covers incident management, typically acting as a 2nd, 3rd, or 4th level support for incident resolution. It also includes problem management, which involves analyzing incidents to identify root causes and find solutions to prevent their recurrence.
• Knowledge Management: The service requires a dedicated process for knowledge management, facilitating documentation, technology transfer, and the transition and reversion of services for both technical tasks and service management.
• Technology Consulting: Provision of advisory and consulting services in systems and security, supporting the analysis and design of new services, technological evolution tasks, and identifying opportunities for service improvement.
• Implementation Support: Providing specific advice and support to the AEAT (Agencia Estatal de Administración Tributaria) in the implementation of the designed plan.
• On-Call Duty: Certain services may require 24x7 weekly on-call duty for the attention and resolution of critical incidents.

The services are categorized under CPV codes for data network management services, systems and support services, and security consulting services.