Servicios de soporte informático y seguridad de la información de la infraestructura servidora y puesto de trabajo del Departamento de Informática Tributaria

The contract duration is 24 months. The contract start date is November 1, 2026, or the date of its formalization if it occurs later. Based on this, the contract is expected to end on October 31, 2028. The administration has the option to extend the contract one or more times before its conclusion, for a maximum total period of up to two additional years. These extensions are mandatory for the contractor, provided they are notified at least two months in advance.

Key timelines mentioned include:

• The offer submission deadline is 07/09/2026 at 15:00.
• The opening of the Value Judgment Criteria Envelope C is scheduled for 09/09/2026 at 13:00.
• A key phase involves the development of the service plan and work to be carried out during the first semester of the contract's execution.
• Economic obligations will be met using budgets from the 2026, 2027, and 2028 fiscal years.
• The validity period for the offer is 2 years.

The core scope of work and statement of work summary for this tender involves the design, maintenance, and evolution of IT services and their underlying support infrastructure. Key deliverables include the evolution and expansion of services, development of software for application maintenance and system utilities, and expanding network services to end-users. It also encompasses the redesign of workspaces, often referred to as a "hot desking" philosophy.

The tender requires comprehensive operation and support, including managing incidents (acting as level 2/3/4 in resolution) and problems (analyzing incidents and finding solutions to prevent recurrence). Knowledge management is a crucial aspect, involving documentation, technology transfer, service transition, and reversion for both technical tasks and service management.

Additionally, the scope includes technological advice and consulting on systems and security. This support is for the analysis and design of new services, technological evolution tasks, and identifying opportunities for service improvement. The services specifically cover general systems and security, the development of all necessary applications and utilities, and the design and implementation of an information system based on the x86 platform.

For existing systems, the contractor must maintain updated support infrastructure by migrating services and developments to the latest standardized versions within the AEAT. The management of IT services and internal service organization is also a core responsibility, aiming to ensure high quality, availability, and efficiency, and to meet committed service levels. Furthermore, the contract includes the provision of 24x7 weekly on-call services for critical incidents where required.