Lotto 1 - Servizio di conduzione del parco applicativo di Inail

The contract has a maximum duration of 48 months for the service delivery, which starts from the "Data di avvio delle attività" (Start Date of Activities). This start date will be communicated to the Supplier after the contract is stipulated and once the "subentro" (takeover) period is complete.

There are two main periods:

• Subentro (Takeover) period: This period has a maximum duration of 2 months, starting from the contract stipulation date, and is not included in the 48-month service duration.
• Service Delivery period: This period lasts for 48 months, commencing from the "Data di avvio delle attività" (Start Date of Activities), which occurs after the takeover period.

Key milestones and deliverables with their respective deadlines from the contract stipulation or other events include:

• Comunicazione di mancata approvazione (Communication of non-approval): 5 working days
• Inserimento di nuove risorse, fino alla completa presa in carico (Insertion of new resources, until complete takeover): 5 working days
• Piano di Lavoro Generale (General Work Plan): Due at the end of each week (1 working day) and must be approvable by the service start date.
• Piano di Subentro (Takeover Plan): Due within 10 working days of contract stipulation.
• Piano di Trasferimento Know-how (Know-how Transfer Plan): Due at the end of each month, until complete know-how transfer, within 5 working days of INAIL's request.
• Piano di Lavoro di servizio (Service Work Plan): Due at the start date of activities.
• Rendiconto Risorse (Resource Report): Due at the end of each month, within 5 working days.
• Consegna CV delle risorse migliorate in OT e delle risorse da impiegare nella fase di subentro (Delivery of CVs of resources improved in Technical Offer and resources to be used in the takeover phase): Due within 10 working days of contract stipulation, attached to the Takeover Plan.
• Consegna CV di ciascuna risorsa da impiegarsi o impegnata nei servizi della fornitura (Delivery of CVs of each resource to be employed or engaged in the supply services): Due within 10 working days of contract stipulation, attached to the General Work Plan.
• Consegna CV a valle di una valutazione di non idoneità di una risorsa/sostituzione (Delivery of CV after an unsuitability assessment of a resource/replacement): Due within 5 working days of unsuitability assessment.
• Disponibilità della risorsa nei team di lavoro (Availability of the resource in the work teams): Due within 5 working days of positive evaluation communication.
• Rapporto Indicatori di qualità (Quality Indicators Report): Due at the end of each quarter, within 10 working days.
• Verbale degli incontri (Meeting minutes): Due within 5 working days after the meeting.
• Piano della Qualità Generale (General Quality Plan): Due within 10 working days of contract stipulation.
• Comunicazione del nominativo del Responsabile della Fornitura (Communication of the name of the Supply Manager): Due within 5 days from the contract stipulation.
• Piano di lavoro (Work Plan): Must be constantly updated to reflect the state of the art of individual activities.
• Consuntivo attività (Activity report): Activities carried out according to the person-day metric must be reported monthly and submitted for approval.

The final dates for various phases must include any approval time for products.The contract has a total duration of 48 months for the service delivery, which begins on the "Data di avvio delle attività" (Start Date of Activities). This start date will be communicated to the supplier after the contract is signed and the "subentro" (takeover) period is completed.

The timeline is divided into two main periods:

• Subentro (Takeover) period: This phase has a maximum duration of 2 months from the contract stipulation date and is separate from the 48-month service duration.
• Service Delivery period: This phase lasts for 48 months, commencing after the takeover period, from the "Data di avvio delle attività".

Key milestones and deliverables with their deadlines include:

• Comunicazione di mancata approvazione (Communication of non-approval): 5 working days.
• Inserimento di nuove risorse, fino alla completa presa in carico (Insertion of new resources, until complete takeover): 5 working days.
• Piano di Lavoro Generale (General Work Plan): Due at the end of each week (1 working day) and must be approved by the service start date.
• Piano di Subentro (Takeover Plan): Due within 10 working days of contract stipulation.
• Piano di Trasferimento Know-how (Know-how Transfer Plan): Due at the end of each month until complete know-how transfer, within 5 working days of INAIL's request.
• Piano di Lavoro di servizio (Service Work Plan): Due at the start date of activities.
• Rendiconto Risorse (Resource Report): Due at the end of each month, within 5 working days.
• Consegna CV delle risorse migliorate in OT e delle risorse da impiegare nella fase di subentro (Delivery of CVs for resources improved in the Technical Offer and those to be used in the takeover phase): Due within 10 working days of contract stipulation, attached to the Takeover Plan.
• Consegna CV di ciascuna risorsa da impiegarsi o impegnata nei servizi della fornitura (Delivery of CVs for each resource to be employed or engaged in the supply services): Due within 10 working days of contract stipulation, attached to the General Work Plan.
• Consegna CV a valle di una valutazione di non idoneità di una risorsa/sostituzione (Delivery of CV following an unsuitability assessment of a resource/replacement): Due within 5 working days of the unsuitability assessment.
• Disponibilità della risorsa nei team di lavoro (Availability of the resource in the work teams): Due within 5 working days of positive evaluation communication.
• Rapporto Indicatori di qualità (Quality Indicators Report): Due at the end of each quarter, within 10 working days.
• Verbale degli incontri (Meeting minutes): Due within 5 working days after the meeting.
• Piano della Qualità Generale (General Quality Plan): Due within 10 working days of contract stipulation.
• Comunicazione del nominativo del Responsabile della Fornitura (Communication of the Supply Manager's name): Due within 5 days from the contract stipulation.
• Piano di lavoro (Work Plan): Must be constantly updated.
• Consuntivo attività (Activity report): Monthly reporting and approval required for activities based on the person-day metric.

All final dates for various phases must include any necessary product approval times.

The core scope of work for this tender involves the provision of services for INAIL, specifically encompassing Application Management (Gestione applicativa), User Assistance (Assistenza all'utenza), Continuous Specialist Support (Supporto Specialistico Continuativo), and Specialist Support (Supporto Specialistico). These services are further detailed in the Technical Specification and its appendices.

The Statement of Work summary and core deliverables include:

• Work Plans:
• General Work Plan (Piano di Lavoro Generale), which includes a Takeover Plan (Piano di Subentro) at the start of the supply, a Know-how Transfer Plan (Piano di Trasferimento di know-how), and a Service Work Plan (Piano di Lavoro di Servizio) for each requested service.
• Intervention Work Plan (Piano di Lavoro dell’Intervento), detailing activities for each phase of a specific intervention.
• Reporting:
• Monthly Resource Report (Rendiconto Risorse), summarizing personnel employed and time spent for each service/activity.
• Activity Report (consuntivo attività) for activities based on a person-day metric, submitted monthly.
• Quality Indicator Report (Rapporto Indicatori di Qualità).
• Documentation and Other Deliverables:
• General Quality Plan (Piano della Qualità Generale), outlining operational methods, resources, and activity sequences for quality.
• Delivery Letter (Lettera di Consegna) for products.
• Requirements Specification (Specifica dei Requisiti).
• Additional documentation such as summary documents, demos, presentations, and technical documentation for application management services (e.g., support documents for first-level HelpDesk, operating manuals, operational procedures).
• Preparation of a demonstrative environment.
• Software products created as part of the supply, to be delivered via the Configuration Management tool indicated by INAIL, if requested.
• Meeting minutes (Verbali degli incontri).

The scope also requires the contractor to provide technically skilled resources capable of constant interaction with the administration and various hierarchical roles, and specialized figures with extensive experience. Subcontracting of Application Management and User Assistance services is permitted, but further sub-subcontracting is explicitly prohibited to maintain service quality. The services must adhere to the contract terms, technical specifications, and any improved conditions offered in the technical proposal. The contractor is also responsible for continuously updating the "Piano di lavoro" to reflect the current state of activities. The services will be rendered at the locations specified in paragraph 4.2 "Luogo di lavoro" of the Technical Specification.