Sistema dinámico de adquisición de servicios de consultoría, desarrollo, mantenimiento, soporte y asistencia técnica

The contract timeline pertains to a Dynamic Acquisition System and not a single specific contract with fixed dates.

The initial duration of the Dynamic Acquisition System is one year, starting from its launch. The system is considered launched upon the contracting body's first approval of applicants meeting the selection criteria. However, if the system launches on or before February 17, 2026, its duration will commence on February 18, 2026. Under this condition, specific contract tenders will also be published starting February 18, 2026. The Dynamic Acquisition System has the potential for annual extensions, up to a maximum of three additional years.

For individual specific contracts, their duration, execution periods, and any partial execution periods will be determined by Izfe, based on the nature and object of each contract. These specific timelines will be detailed in the bidding documents for each corresponding specific contract and can also serve as an evaluation criterion. Should a specific contract's duration extend beyond the Dynamic Acquisition System's end, its governing rules and legal framework will remain those of the system.

The core scope of work for this tender, established as a dynamic acquisition system (2025KOES0024), is the contracting of consulting, development, maintenance, support, and technical assistance services. This system is structured into five distinct categories:

Core Scope of Work and Statement of Work Summary:

• Category 1: Consulting, Development, Maintenance, and Application Support Services.
• This includes the full lifecycle of applications, from analysis and design to testing and deployment. Specific activities mentioned are: analysis and design of applications, functional and technical definitions, architecture design, development, maintenance (corrective, evolutive, adaptive, and preventive), technical assistance for users and applications, and quality control. The technological environment covers various systems (IBM z/OS, Windows, Linux), databases (DB2 z/os, Oracle, SQL Server), programming languages (Cobol, Java, .NET, PHP), and other tools.
• Category 2: Research, Development, and Implementation of Innovative Technological Solutions and Transversal IT Architecture Components.
• This involves consulting, applied research, development, and implementation of innovative technological solutions, as well as the design and evolution of transversal IT architecture components for reuse across multiple areas. Activities include identifying, analyzing, and evaluating new emerging technologies, designing and developing prototypes, proofs of concept, and technological pilots, and defining, evolving, maintaining, and supporting common reusable IT architecture elements like J2EE, Liferay architecture, GIS, and signature infrastructure.
• Category 3: Systems Technical Services in Infrastructure, Platforms, Communications, and Security.
• This category covers consulting, installation, implementation, configuration, and administration of storage, backup, virtualization infrastructures, operating systems, application servers, databases, communications, and security. The description includes installation, administration, maintenance, incident resolution, request handling, and system optimization in various environments (Windows, Linux, Z/OS) and platforms (VMware, Red Hat Virtualization).
• Category 4: Microcomputing Services.
• This encompasses installation, technical assistance, software maintenance, functional support, and administration of end-user systems and applications. Specific activities include installation, administration, maintenance, and optimization of Windows systems related to user workstations and services, software and operating system incident resolution, and support for local networks, printers, and mobile devices.
• Category 5: IT and Functional Support Services, Established as a Multi-channel Service.
• This involves providing first-level user support, installation, technical assistance, software maintenance, functional support, and administration of end-user systems and applications, delivered through multiple channels. Activities include customer notification for service issues, multi-channel and bilingual (Basque and Spanish) first-level support for incidents and requests, diagnosis, tracking, and escalation of incidents to second-level support, and functional and technical assistance to application users.

The dynamic acquisition system aims to provide Izfe with a legal instrument to address, organize, rationalize, and standardize the conditions for consulting, development, maintenance, support, and technical assistance services requested by its clients. This is intended to align the public sector of Gipuzkoa with a more competitive and intelligent Europe and to leverage the benefits of digitalization for citizens, businesses, research organizations, and public entities.

Deliverables for each specific contract will be determined in the respective bidding documents, including their content, development timelines, and delivery to Izfe. The awarded company must also provide documentation required by Izfe's Quality and Methodology System, as well as all data, calculations, processes, procedures, and test databases used in the project or service. The use of both official languages (Basque and Spanish) in deliverables is an essential contractual obligation.The core scope of work for this tender, identified as dynamic acquisition system 2025KOES0024, is the contracting of consulting, development, maintenance, support, and technical assistance services. This system is structured into five main categories:

Category 1: Consulting, Development, Maintenance, and Application Support Services. This includes the full application lifecycle from analysis and design to testing and deployment, covering functional and technical definitions, architecture design, development, various types of maintenance (corrective, evolutive, adaptive, preventive), user and application technical assistance, and quality control across diverse technological environments.

Category 2: Research, Development, and Implementation of Innovative Technological Solutions and Transversal IT Architecture Components. This involves consulting, applied research, development, and implementation of innovative technological solutions, along with the design and evolution of reusable transversal IT architecture components. Activities include identifying new technologies, prototyping, proofs of concept, and maintaining common architectural elements.

Category 3: Systems Technical Services in Infrastructure, Platforms, Communications, and Security. This category covers consulting, installation, implementation, configuration, and administration of storage, backup, virtualization infrastructures, operating systems, application servers, databases, communications, and security, including maintenance, incident resolution, and system optimization across various platforms.

Category 4: Microcomputing Services. This encompasses installation, technical assistance, software maintenance, functional support, and administration of end-user systems and applications, specifically focusing on Windows environments for user workstations, network, printer, and mobile device support.

Category 5: IT and Functional Support Services, Established as a Multi-channel Service. This involves providing first-level, multi-channel, and bilingual (Basque and Spanish) support to Izfe clients, including incident and request handling, diagnosis, escalation, and functional and technical assistance for applications.

The overall objective of this dynamic acquisition system is to provide Izfe with a legal framework to manage and standardize IT services for its clients, aiming to enhance the public sector's digital transformation in Gipuzkoa and leverage digitalization benefits for citizens and organizations.

Deliverables for each specific contract will be defined in the respective bidding documents, specifying content, development timelines, and delivery to Izfe. The awarded company is also required to provide all necessary documentation adhering to Izfe's Quality and Methodology System, including data, calculations, processes, procedures, and test databases. A key contractual obligation is the provision of deliverables in both official languages (Basque and Spanish).