Mise à disposition d'une solution de paiement omnicanale à travers les canaux Web, mobile, SVI et lien de paiement

The contract timeline is as follows:

• Total Duration: The framework agreement is initially concluded for a period of 12 months.
• Start Date: The duration of the framework agreement begins to run from the commencement date, which will be defined by a service order. The duration of the market does not start upon its notification.
• Renewals: A maximum of 3 tacit renewals are possible, with each renewal period lasting 12 months.
• Key Milestones/Phases:
• Service commissioning deadline: This deadline will be specified by the candidate in calendar days, starting from the date the service order is issued.
• Delivery deadline: This deadline will be specified by the candidate in calendar days, starting from the date the purchase order and/or service order is issued.
• Incident resolution deadlines: These deadlines, to be completed by the candidate in hours, are categorized for blocking incidents, major incidents, and minor incidents.

The core scope of work for this tender, identified as "2026F030 - Mise en place d’une solution de paiement multicanal," is divided into two lots.

Lot 1: Omnichannel Payment Solution

This lot focuses on providing an omnichannel payment solution accessible via Web, mobile applications, SVI (Interactive Voice Response), and payment links. The deliverables include:

• Transaction Fees: Processing various payment types such as CB Web (VAD), CB Mobile Application, CB SVI, CB via SMS/Email payment links, SEPA bank transfers, and SEPA direct debits, all with estimated annual volumes and tiered pricing.
• Commissioning and Integration: Initial platform configuration, integration with WatERP systems (FIJ/FAJ flows), data migration/recovery, implementation of DFT/DFT-Net flows, and comprehensive acceptance testing with start-up support.
• SaaS Subscriptions and Operation: Provision of a SaaS payment platform subscription, a back-office for supervision, PCI DSS compliant secure hosting, continuous corrective and evolutionary maintenance, and ongoing supervision and support.
• SMS Services: Functionalities for sending SMS messages with payment links and PDF invoices, unpaid reminder SMS, general SMS packs, SMS with PDF links, and SMS with delivery receipts.
• Training: Comprehensive training sessions for system administrators and back-office users, along with optional complementary remote training.
• Reversibility: Provision of complementary reversibility services to ensure a smooth transition if the service provider changes.

Lot 2: CB and Cash Payment Terminals

This lot pertains to the supply and maintenance of payment terminals that accept both bank cards and cash. The deliverables include:

• Terminal Supply/Rental: Monthly rental of payment terminals accepting both credit cards and cash, which includes the supply of equipment, preventive maintenance, corrective maintenance, spare parts, consumables, supervision, and assistance. Also includes rental of CB-only terminals and installation and commissioning of these terminals.
• Transaction Fees: Processing of payments made via CB terminals and cash payments made via terminals, with estimated annual volumes and tiered pricing.
• Reversibility: Complementary reversibility services, specifically additional technical assistance beyond the standard fixed price for specific support or engineering services requested by the Syndicate.