Stadtverwaltung Wehr - EDV-Hardware

The contract timeline is not fully stated with explicit start and end dates or a total contract duration. The "EVB_IT_Servicevertrag.docx" document indicates that the serviceleistungen (serviceleistungen) will commence either the day after the fulfillment (system delivery/acceptance) of the project contract, on a specific date to be filled in, or at times agreed upon in an appendix. The duration of these services is similarly flexible, stating options for indefinite, a minimum duration in months to be specified, a specific duration in months to be specified, or for periods agreed upon in an appendix.

However, regarding specific service elements, the "VVB 233 - Verzeichnis der Nachunternehmerleistungen 12-2017.docx" and "VVB 244 - Datenverarbeitung 12-2017.docx" documents mention "Software Assurance und Bereitstellung der Software Updates für 60 Monate" and "Inkl. 60 Mon. Garantie inkl. VOS 9x5 Next Business Day (Hardware)". This indicates a 60-month (5-year) period for software updates and hardware warranty.

The core scope of work and statement of work summary for this tender involves the technological renewal of an existing server environment, encompassing both hardware provision and comprehensive IT services.

Key deliverables and services include:

• Hyperconverged High-Availability (HA) Infrastructure: This comprises two nodes with all-flash storage, providing computer, network, and storage capabilities. The infrastructure is designed for operational expandability and ensures high availability through redundant storage, network, and compute layers, with synchronous data writing and mechanisms for uninterrupted virtual machine operation during storage failures. A crucial feature is the ability to roll back to a point before an incident without requiring a full disaster recovery.
• Server Operating Systems and Licenses: The tender specifies two Windows Server 2025 Standard licenses, configured with 16 Cores, Hyper-V, and 0 CALs. These are 64-bit versions including Hyper-V, with a 2 Processor License that is not scalable with additive licenses.
• Network Switches: Two Layer 3 Switches with 16 ports are to be supplied, featuring firmware adapted to the server system. These are Multi-Gigabit Aggregation Switches equipped with 12x SFP+ (10G) and 2x Combo-Ports (10/5/2.5/1 Multi-Gigabit Ethernet / SFP+), and 2x QSFP+ (40G) high-performance uplink ports. They support Layer-3 functions such as static routing and DHCP server, are prepared for policy-based dynamic routing (via future software upgrade), offer Backplane Stacking via Uplink-Ports, redundant hot-swappable power supplies, front-to-back ventilation, and enhanced security through configurable access control (IEEE 802.1X, Access Control Lists). Secure remote management via TACACS+, SSH, SSL, and SNMPv3 is included, with a throughput of 440 Gbit/s on the backplane. All necessary cables and GBics with optimized firmware are part of this deliverable.
• Delivery, Assembly, and Commissioning: This covers the complete delivery, assembly, and initial commissioning of all offered components by a manufacturer-certified technician. It also includes the disposal of all packaging material, along with associated travel and expenses.
• Long-term Maintenance and Support Services for 60 Months:
• Software Assurance and Updates/Patches: This includes the provision of software updates and patches for 60 months following commissioning and customer acceptance. The tender anticipates approximately 4 updates per year, each requiring 4 hours of effort over the 60-month period.
• Hardware Warranty: A 60-month hardware warranty is provided, including a VOS 9x5 Next Business Day service level.
• Hotline Service: A 24/7/365 hotline service is a core component of the support.
• General IT Service Contract Scope: The overall IT Service Contract outlines a broad range of serviceleistungen for the IT system and its potential extensions. This encompasses services such as inventory management, restoration and ongoing maintenance of operational readiness, provision of new program versions, on-call and on-site services, license management, processing of client claims against third parties, data backup services, specialized services for system components (e.g., relocation, modification, setup of new components), and training.