Los 1a: Streaming Portal Frontend - Web und Apps

The contract timeline includes the following details:

• Total Duration: For the service provision in Los 2c, a contract duration of 24 months is planned. Additionally, ZDF holds a unilateral option to extend the contract up to three times, with each extension lasting 12 months.
• Key Milestones/Phases:
• Takeover Phase: From the contract award until the full takeover of services by the contractor, previous service providers will be available for approximately four months to answer necessary questions, with support up to 50 person-days per month.
• Migration Phase (Los 2c): Prior to the commencement of regular operations, an extensive workshop phase is scheduled, lasting a maximum of 6 months.
• Product Takeover (Streaming OS / ZDFheute): Following a kick-off workshop after the award, the contractor is required to take over the products completely and without errors within a maximum of four months.
• Operating Manual Submission (Los 1b): A draft of a detailed operating manual must be submitted by the contractor within eight weeks after the order is placed.
• Exit Management: At the conclusion of the contract, the contractor is responsible for ensuring an orderly transition of services to a potential successor or the client, including specified exit services.

Contract start date and end date are not explicitly stated.

The core scope of work and statement of work for this tender primarily involves the further development and comprehensive operation of ZDF's streaming portals and their clients (like 3sat-Mediathek) and the ZDFheute news portal. This includes the takeover and ongoing development of existing portals for Desktop, Smartphone, Tablet, and Smart TV.

Key deliverables and responsibilities encompass:

• Comprehensive operation of the infrastructure hosted on the Google Cloud Platform (GCP), covering maintenance, care, and further development of HbbTV applications and manufacturer portals for ZDF, ZDFheute, and 3sat, including the HbbTV start bar and the associated CMS (CTA-Manager).
• Operation, maintenance, and development of the Stream-Events infrastructure, which operates on an On-Premises-LAMP-System outside GCP.
• Round-the-clock on-call duty (24/7/365) and support for events outside standard service hours as needed.
• Operational responsibility is expected to transition to a new company (Streaming-OS) as a strategic goal.
• Product takeover is required to be error-free and complete within a maximum of four months post-contract award.
• ITIL-based operational management, including Incident- & Problem Management, Change- & Configuration Management, Deploy- & Release Management, Capacity- & Cost Management, Availability Management, and Security Management.
• Onboarding and Migration activities are crucial, requiring the contractor to develop a takeover concept focusing on knowledge acquisition, defining work packages, documenting progress, planning responsibility transfer, and estimating time/resources, followed by workshops over a maximum of three months.
• Development and operation target various platforms, including native apps for iOS and Android, responsive web (React/PWA) for mobile and desktop, TV, and automotive, as well as catalog exports for third-party platforms.
• The tender also specifies the operation of different platform environments (PROD, INT, TEST in GCP for Los 2c, and PROD, DEV in GCP for Los 1b), with an optional EDU platform for training.
• The contractor is expected to provide a Single Point of Contact for direct collaboration with the client's Service Management.
• Exclusions explicitly state that the development of TV applications based on CE-HTML is not part of the described Lots 2a-2c.