Świadczenie usług serwisu i asysty technicznej w zakresie urządzeń firm Cisco i Palo Alto

The contract timeline includes the following information:

• Offer Submission Deadline: 16/11/2026 09:30:00 (UTC+01:00).
• Public Opening Date: 16/11/2026 09:45:00 (UTC+01:00).
• Offer Validity Period: 90 days, with the validity ending on 2027-02-13.
• Contract Conclusion Date: This is the date the agreement is signed by the last party.
• Key Milestones/Phases:
• Expansion of MFA functionality within 3 months from the contract signing date.
• Launch of ROA functionality within 3 months from the contract signing date.
• Preparation of as-built documentation for tasks 13 to 15 within 3 months from the contract signing date.

The contract's specific start date, end date, and total duration are not explicitly stated in the provided documents.

The core scope of work for this tender involves a comprehensive set of IT infrastructure services, upgrades, and implementations. Key aspects include:

• Technical Service and Support: Providing technical service for Cisco Systems Inc. and Palo Alto Networks, Inc. devices and software for 36 months, encompassing service-desk support, repairs, troubleshooting of software failures or configuration errors, and consultation services.
• Infrastructure Enhancements:
• Expanding the existing Cisco HCI storage cluster with four 1.8TB (10K) HDD disks.
• Updating the Cisco ISE authentication server to its latest version.
• Updating Cisco DC-MGT-SAAS licenses for two UCS-C220-M6S servers.
• Security and Network Functionality Implementation:
• Launching Multi-Factor Authentication (MFA) functionality for VPN connections for 20 concurrent users.
• Implementing Route Origin Authorization (ROA) functionality, including a 14-day initial phase of logging and tagging "Invalid" routes before full blocking, and configuring internal propagation of validation status using BGP Extended Communities on Cisco 8500 routers.
• Monitoring and Management Systems Deployment:
• Updating the MSS infrastructure monitoring system.
• Installing and configuring an integrated IPAM (Internet Protocol Address Management) and DCIM (Data Center Infrastructure Management) system on the HCI storage cluster. This system must include hierarchical IPv4/IPv6 address management, subnetting capabilities, automatic address calculation, IP status assignment, and digital mapping of physical infrastructure (regions, buildings, rooms, racks) with rack visualization, detailed device inventory, and cable connection documentation. It must handle at least 1000 active network hosts without performance degradation and be provided with perpetual, unlimited open-source licenses.
• Installing and configuring a Network Traffic Analysis system on the HCI storage cluster.
• Key Deliverables and Documentation:
• A Technical Project document detailing virtual machine requirements, logical RTR connection scheme, addressing, and BGP configuration templates.
• A Switchover and Test Plan outlining non-disruptive implementation procedures for production internet traffic.
• Post-implementation Documentation confirming RTR session status, VRP records, and examples of "Invalid" route filtering, along with documentation for MFA, MSS update, and ROA.
• A "Failsafe" Procedure providing clear instructions for administrators to temporarily bypass RPKI validation on routers during system failures.
• Performance and Stability Tests, including a report on Cisco Catalyst 8500 router operation under full load, demonstrating stable CPU and RAM utilization within manufacturer recommendations.
• Training: Conducting at least 2 hours of training for the client's administrator team on system maintenance, RIPE panel object management, and diagnostic procedures.
• Support: Providing 72 hours of support throughout the contract duration.