Systemstöd för färdtjänsthandläggning

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Umeå Municipality intends to procure a new IT system for handling transport service cases for its permits unit. The permits unit makes approximately 1,400 decisions each year regarding transport services, approximately 250 decisions regarding national travel services, and 250 decisions regarding parking permits for people with disabilities. Each month there are approximately 8,000–12,000 transport service trips by travellers holding an approved permit. A modern, fit-for-purpose business system is requested to meet future requirements for quality, efficiency, service and legal certainty. The requested IT support must support the needs for processing and managing transport services, national travel services, RIAK, and parking permits for people with disabilities. The aim is: - A fit-for-purpose, efficient, secure, and long-term sustainable case management system - Efficient and legally sound workflows - A system that enables transport services and national travel services to function seamlessly between case handling and the export of permits to the contracted contractor. -A system that can be operated on-premises and also offer a test and acceptance environment. Umeå…

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