Terminvermittlung in der hausärztlichen und fachärztlichen Versorgung

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The scope of services includes receiving appointment requests, checking entitlement to use, recording and coordinating search criteria, researching suitable medical practices, contacting the practices and arranging appointments, as well as transmitting the results and the agreed appointment reminder. In addition to initial appointment arrangements, this also includes bringing forward and rescheduling existing appointments. Insured persons may specify a particular medical practice or commission the contractor to identify a suitable practice. Only practices that are legally authorised for the outpatient contractual medical care of insured persons are taken into account. Free choice of doctor and a provider-neutral selection must be ensured. Appointment mediation for general practitioner appointments is provided additionally in the event of a lack of general practitioner linkage, after unsuccessful attempts at contacting on their own, or if independent appointment arrangement is significantly made more difficult due to personal restrictions. In particular, medical or therapeutic consultation and treatment services, diagnosis, telemedicine, and the referral of appointments for…

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