The provision of media strategy, planning and buying services

The framework agreement has a maximum potential duration of four years. The initial contract under this framework agreement will be for a period of two years, commencing from the date the framework agreement starts.

The core scope of work for this tender involves the provision of Media Strategy, Planning & Buying Services for Multi-Channel Marketing Campaigns under an Initial Contract within a Framework Agreement.

The successful framework member's responsibilities include proactively monitoring and managing service quality, adhering to a detailed Service Level Agreement (SLA), ensuring availability and continuity of key resources across campaigns, providing timely advice and support, and being contactable during operational hours. They will also be required to meet for relationship and performance reviews, handle disputes and complaints, provide and receive feedback, detail contract management reports, and discuss efficiency improvements.

The proposed SLA should detail a strategy for Project Management Methodology, Key Performance Indicators (KPIs) including compliance with accessibility, Official Languages Act, Data Protection, and GDPR legislation, Service Credits (if applicable), a Communication Plan, Escalation Procedures, and a Formal Complaints Procedure. The Framework Agreement itself is for services specified in the Invitation to Tender document, appended at Schedule 1.